Complaint Review: Bradford Exchange Checks

I cancelled 2 boxes of checks from "Bradford Exchange Checks".  They confirmed the cancellation, but still withdrew the money ($46.75) from my account.

After contacting them for a refund, or the printed checks, I was told that only a refund was possible, in 3-5 business days.  Within that time, I received a check for $5.00 for the EZ shield on the checks, and was later told that 2 checks were sent.  A week later, theyadmitted that there was no 2nd check sent, but it was scheduled to be sent.  That date has past, still no refund of the remaining amount.

In addition,they sent an invoice for additional money for the order.