Complaint Review: Bradford Exchange

The Bradford Exchange does not back-up what it sells. The company gets your orders incorrect, does not send you what you order in a timely manner, and bills you for orders that you never receive. 

When you call customer service, they refuse to assist you, even-though you have proof of them not sending the correct merchandise, some they never send and often send the same item, over and over again.

When you ask to speak to a supervisor, they do not assist you nor try to make you feel as if your purchases are appreciated. They insist you do it THEIR way, when we are the consumer and Bradford Exhange would not exist without us.

And if you want something replaced, they insist you send back the defective item on your own dime, never offering to replace the item with one correctly made.

This company is awful. They have been bought-out by a holding company who is using both Bradford Exchange and Ashton-Drake Galleries as a tax write-off. The holding company has no intentions of keeping their customers satisfied.

Writing to their supposed corporate offices does no good, sending e-mails does no good and they basically don't care whether you receive outstand customer service or not. 

It is extremely disheartening to see a company who once had an outstanding reputation, thrown to the dogs to be eaten-up by corporate greed.

I do not recommed you do business with either company. You will not ever be satisfied with their service nor the quality of their products.