Complaint Review: Brake Masters

My AC in my 05 Ram was blowing hot air.  On 2-25-2015, I saw a coupon on the internet for a AC inspection for $9.99 for BrakeMasters.

I live 70 miles from Tucson.  We do not have any repair shops where I live.

I arrived at BrakeMasters repair shop on 260 W Ina Rd, Tucson Az nd was told that they would inspect my truck.  They inspected it for about 1/2 hour and I was told that my vehicle had 2 bad Shrader Valves.  I approved a work order for $186.70.  They brought my vehicle out and said it was now fixed and was blowing cold air.

I returned home.  The next day I tried the AC and it was blowing hot air again.  I called BrakeMasters shop and reported this.  I was informed that I should bring it back for another inspection.

Because I live so far away, I could not return until 3-04-2015.

When they inspected my vehicle, I was told that now the high side hose was leaking, and was presented with a bill for $248.03.

I had a heated discussion about this with the manager whose first name was Brian.  I asked why they did not catch the bad hose on the 1st inspection, and he stated that the dye they used would not show a leak for 2 to 5 days.  I asked him how did they know the Shrader valves were leaking then on 1st inspection.  He did not have an answer for this.

I finally signed another work order for $248.03 and the vehicle was finally repaired right on the second attempt.

I believe this company does not know what they are doig, and overcharges all their customers when they can.  While I was waiting for my vehicle to be repaired, I witnessed several customers complain about similiar treatment.

I beleive that the high side hose was probably leaking when I first brought the vehicle to them for repair and it should have been properly repaired then.  I should not have been charged for the Shrader valves or the freon, or the labor to fix the first time around.