Complaint Review: Brakes Plus Highlands Ranch

I took a pickup to this business in December for a brake inspection. A call from their manager advised the front brakes required replacement. I authorized repair as a general up sell they offered to do other works most of which I declined. They left the air filter disconnected and did work I did not authorize. Nonetheless I paid for the works.

Some 3 months later and around 6,000 miles the brakes failed. Metal to metal. It cost $694.77 to repair in addition to paying for staff to take the vehicle in for repair on a Sunday. Contacting brakes plus they deny liability and offered $99.00. Obviously, there is a difference of almost $600.00 I’m put just on the direct repair cost.

I’ve decided to take legal action against Brakes Plus. Brakes should last much more than 3 months and 6000 miles. My experience with this business and their evasive attitude leaves a lot to be desired. Standby for updates on the court case!!!!