Branch Banking And Trust , BB&T, consistently finds ways to swindel customers' money. Nationwide
I've been banking with Branch Banking and Trust Company for years now. However, in the last three years or so, the company has gone straight downhill. BB&T is consistently inventing new ways to take my money. First, there was a "double tap" for foreign ATM fees. This is especially frustrating since there are so few ATMs. I had to pay the ATM, then BB&T charged me the same amount again. A trip to the ATM to withdraw $20.00 easily turns into a $25.00 hit on my account.
One of the newest ways to take their customers' money is to charge a $2.00 fee for speaking with a customer service representative. $2.00 to talk to a person? The worst part of banking with BB&T is their lack of communication with their customers. It seems as if I'm always the one calling them asking where charges are coming from and when these new "policies" became effective. I can not stand this bank, and I strongly discourage anyone from banking with them. I've had nothing but problems and headaches in the last three years from banking with BB&T. I am closing my account this weekend.
Suzyq82ky
Glen Burnie, Maryland
U.S.A.
1 Updates & Rebuttals
Wisebankmonk
Westside,Illinois,
U.S.A.
Simple Charges
#2UPDATE Employee
Thu, May 08, 2008
Processing your ATM card esp. oversea is a service that we provide. And yes because its a service there is a charge. Unless you have an Elite Gold or Classic Banking account which wavie the fee, you will be charged. The first fee that you get hit with is not from BB&T but from the bank that the ATM belongs too. The second fee is from us, this is a standard fee and it works the same with all other banks. BB&T did not double charge you for anything and we are not looking for new ways to take your money.