Complaint Review: Branch Banking And Trust

I have had an account with this bank for about two years. About six months ago someone made a "dummy" card of my debit card and got around $300.00 out of my account in Madrid, Spain. (I am from West Virginia). I had no problem getting the money back and the bank personnel (Not from the Logan Branch) was very helpful.

However, there were some charges made to my account in July of this year from an internet site. When I first called the bank to report the fraudulent charges they were very helpful, (Again, not the Logan Branch).

They gave my money back, $60.00 and sent me some papers to fill out and send back, which I did and they said they never received them and charged my account again for $60.00. When I called to ask about this they told me to go to the local branch which is the Logan, West Virginia branch and fill out some papers and I would get the money back. I filled the papers out and never heard anything. I contacted several people regarding this and they either never called back or tried to tell me it was someone else's responsibility but they were not at the bank at that time.

I finally got in touch with the lady who I had filled the papers out with and she said I would have to come back to the bank and fill out more papers. However, about ten minutes later she called back to inform me that the bank had refunded over $500.00 in charges this year and they were not supposed to do this but only one time a year and they would have to close my account because they "could not take the risk" anymore. So, they still have the $60.00 plus all the NSF charges they charged me.

Lesley
Whitman, West Virginia
U.S.A.