Brandenburg Water Steve or Travis Yowell Installed a poor quality pump which failed shortly thereafter and then refused to correct the problem Texas
About two months ago on 1-18-18 I hired Brandenburg Water to install a lake pump for me on my property on Lake Travis, they quoted me a really attractive price, lower than the other company and I thought I could save some money. The sales guy who came out looked "clean cut”, but then the crew who came out to install was real knarly looking, covered in bandanas, tattoos, and pierced rings, etc, and actually looked pretty scary - - my wife kept the children inside the whole time. I found out only after they left that the Goulds pump they installed had a Chinese motor, well, the pump lasted 3 weeks and then failed.
So I called them to come back out and fix it, but they continually rescheduled me over and over (never even showed). The last converstaion I had with them I told them if they didn't come back and get it right I was going to have to report them - - his response: "We'll just deny it, we never heard of you”. Well today I am out thousands of $$$ with no pump. Really angry, I started to dig deeper on this company: If you take a look at the Brandenburg Water website it states the company is owned by Steve and Travis Yowell, same guys who did the install. From Google images/mapping it is easy to see Brandenburg Water does not even have an office, this outfit is working out of a tiny residential house in Round Rock.
Buyer's remorse, wish I had looked this up before I cut a deal with them. Then a friend tipped me off to the Texas government licensing search site where I discovered there is no record of anyone with the last name "Yowell” at the Texas government licensing site, so neither this fellow and his son are Master Plumber(s) as their website claims, and they are NOT licensed to perform any water treatment under Texas law. Here are the links: vo.licensing.hpc.texas.gov/datamart/selSearchType.do tceq.texas.gov/licensing/licenses/wtslic tceq.texas.gov/assets/public/licensing/documents/GuidelinesforWTS_DrillersInstallers.pdf OMG, big red flag ! After contacting the State of Texas I was told only currently licensed Master Plumbers are exempt - - - all others not licensed are simply involved in criminal enterprise, violating the law, and should be reported for such behavior.
So I got hoodwinked. All told - - Buyer beware: If it sounds too good to be true - - it probably is - - - You always get what you pay for . . . . . thought I could save some, but now will be spending double to get another company to do the job. Update: P.S. I am now using KC in Lago Vista for all my water filtration needs, although he is like 2 weeks backlogged and only services the far west side of the lake.
4 Updates & Rebuttals
Steve
Lago Vista,Texas,
United States
3 fake email accounts don't add up, I'm still out my money from this company !
#5Author of original report
Thu, April 26, 2018
Joe Inskeep, Renee, and Travis are all pseudo email accts. created by the Yowells to falsely push back against a valid claim against them. You can expect they will create more fake email accts too. Don't be fooled by these scoundrels ! I'm still out all the money I spent on this company.
Joseph
Round Rock,Texas,
United States
False
#5Consumer Comment
Wed, April 11, 2018
I just read this article and know for a fact that this is not the experience I received. I have used Brandenburg plumbing for years. They have installed my water softener and answered all of my questions regarding pumps without charge and without hesitation. The individuals that came to install my water softener were clean cut, dressed for their profession, and completed the task in a timely manner. I hate the fact that you can complain on websites like this. It is both cowardly and elementary. Why are you not utilizing the websites that make you identify yourself? Sounds very underhanded.
Joe Inskeep
Renee
Austin,Texas,
United States
Defamation of Character
#5Consumer Comment
Wed, April 11, 2018
I have been a customer of Brandenburg Plumbing for close to a decade now, and I am absolutely appalled by the above comment. It is clearly being left by a disgruntled competitor. There are only 3 employees that work for Brandenburg Plumbing, and I have met each one of them face to face. It is a Father/Son owned business, and they have one other gentleman that assists them.
There are no tattoos, bandanas, or piercings on any of these fellows. They are all family men with small children/grandchildren themselves, so making this statement is a complete defamation of character for each of these individuals. The individual that left this comment should be ashamed of themselves. It is an absolute shame that someone feels the need to try and bring others down in a weasle like attempt to bring himself up. Steve, and his Son Travis are a pleasure to do business with. The true Brandenburg Plumbing customers know the truth, and will continue to be a strong following.
Travis
Austin,Texas,
United States
Not true
#5UPDATE Employee
Tue, April 10, 2018
I have worked for brandenburg for years there are only 3 people employed with the company none of which have tattoos or wear bandanas this is a false statement made by another company with no morals. We only buy authentic goulds pumps from austin pump and supply who will vouch for us.