Complaint Review: Brandenburg Water

On 2-05-18 I contacted Brandenburg Water about having a lake pump installed at my property.   11 days later the guy finally called back, when he came out to quote me, a guy appeared about 70 years old wearing an old hat, and he had a definite odor of alcohol about him. As he backed out my driveway the spot where his truck was parked revealed a huge black oil spot. He quoted me a pump installation, but only 3 weeks after the install it failed.  I called Mr. Yowell back and asked him to please check out the pump, 29 days later he showed and declared right off the cuff it was my well tank switch that arced out and caused the damage to his new pump, that his warrantee did not cover that.

That made me real suspicious, so I called in a master electrician who diagnosed it and said the pressure switch was fine, I also took the pump unit to a very established and reputable shop, who took one look and said the motor was Chinese, and to beware of anyone installing these pumps with Chinese made motors.  Yowell said it will cost another $3,124 to install a new pump, I balked and chose to find a more reputable lake pump company, my realtor suggested a more established, reputable company, I had them fix the problem decisively.