BravoBella Bravobellabras Fraud Business Practice Fresno California
Dear Sir/Madam,
I am a small business owner from Hong Kong supplying Garment accessories.
On May-31st-2016 my customer (Company Name: BravoBella) approves our sending sample (Elastic for garments) and place bulk order on April-31st-2016 via email.
On July-12th-2016 we have shipped customer ordered goods via FedEx. We asked customer to settle our invoice amount which is USD3, 209.72 but unfortunately, the customer giving me a lot of excuses for this payment issues via email and stopped communication now.
I have notified to my customer several times and gave formal notice of payment deadline but unfortunately customer failed to did so.To resolve the problem, I would appreciate your kind assistance to investigate this company.
Proofs of email correspondence between me and customer can be arranged upon your request.
Sincerely
Sattar Shahjahan
(Director)
SIMTEK GARMEX
Simtek@simtekgarmex.com
CUSTOMER DETAIL:
Company Name: BravoBella
Company Address: 3163 W Morris Ave, Fresno, CA 93711
Tel: (559) 289-5425
Contact Person: Monica Bravo (Owner)
Web: http://bravobellabras.com/
Dispute Amount: USD3, 209.72
1 Updates & Rebuttals
BravoBella
Fresno,California,
Response to claim
#2REBUTTAL Owner of company
Tue, July 26, 2016
Order placed May 31st by BravoBella.
Order promised by June 28th by Simtek Garmex
Order delayed, new completion date July 5th by Simtek Garmex
Invoice received June 30th from Simtek Garmex. BravoBella advised that no business would be conducted until Thursday, July 7th due to national holiday.
On July 7th BravoBella advised that payment would not be able to be arranged until July 12th due to family illness.
On July 11th, BravoBella confirmed preferred shipping carrier and intent to make the bank transfer.
On July 12th, BravoBella attempted to make the bank transfer. BravoBella’s bank, Bank of America, did not recognized the transfer code provided by Simtek Garmex. BravoBella contacted Simtek Garmex with the issue. Simtek Garmex replied with a different code to use. The second code provided was still not recognized. BravoBella requested additional information regarding the receiving bank, including the name and city of the bank. Simtek Garmex provided requested information. Bank of America was not able to confirm authenticity of the bank using any of the given information. Additionally, Simtek Garmex sent the banking information of two of their other customers to BravoBella.
Bank of America strongly advised BravoBella to end all business relations with Simtek Garmex because they released the banking information of other clients and their bank could not be authenticated.
On July 14th BravoBella made the decision to cancel the order on the advice of the bank as it was not possible to make a secure payment through the bank.
Simtek Garmex responded to the order cancellation that they had already shipped the goods, even though payment was never confirmed or received. BravoBella requested shipment information. Upon receipt of shipment information, BravoBella asked if payment through PayPal would be acceptable. Simtek Garmex provided an email address to which payment could be received through PayPal. BravoBella explained that payment would be delayed 3-5 business days as funds would need to be transferred from Bank of America to PayPal to be able to complete the payment.
On July 15th BravoBella sent Simtek Garmex $500 via PayPal as a good faith gesture until the remaining funds were made available. Simtek Garmex responded that since an agreement was made to deliver the goods COD (no such agreement was ever made) and since payment was going to be made through PayPal instead of through the bank (a fact that was unavoidable due to circumstance) that they would be charging BravoBella additional fees. BravoBella stated that no such fees would be collected since the banking issue was not the fault of BravoBella. Additionally, BravoBella stated that no shipping or payment date was ever set and that it is not good business practice to ship goods before receipt of payment. BravoBella also notified Simtek Garmex that sharing the banking information of clients is not acceptable business practice.
Following the receipt of additional emails asking for additional fees and that payment be settled in an unrealistic timeline (PayPal did not receive the funds from the bank until July 21st and payment was requested by July 19th), BravoBella contact shipping provider on July 18th and stated that the shipment would not be accepted and to return shipment to sender. Shipment had not yet arrived in destination city and was to be sent back to Simtek Garmex.
No goods were ever received.
BravoBella made all reasonable attempts to work with Simtek Garmex to complete this transaction. However, the combination of poor business practice and payment difficulty created a situation in which the transaction could not be completed.