Brazzers Unauthorized Charges, Internet
I signed up for a 2 day free trial on www.brazzers.com. It was supposed to only charge me $1 but it charged me twice for $1 and a couple days later I also saw a charge for $29.90 for the subscription when I had canceled it almost immediately after accepting the trial. I went back multiple times to make sure I had canceled the account and online it said that it was canceled. I still got charged for the subscription. I then went to the website and to customer service and they said there wasn't anything they could do about it and that I could not get my money back. It was definitely an unauthorized charge so they pretty much stole my money.
1 Updates & Rebuttals
SummerBrazzers
Luxembourg City,Internet,
Germany
Resolution
#2UPDATE Employee
Fri, February 22, 2013
Hi,
I would like to take this time to first apologize for your experience. If you can email us your username that you created to sign up to Brazzers, we will look into this case immediately and resolve it in the best way possible.
Please contact me at summer@brazzers.com so that we can find a solution.
Thank you for your time & consideration.
Sincerely,
Summer Stone