Bredemann, John Bredemann lied, poor customer service Park Ridge Illinois
Don't ever go to Bredemann in Park Ridge or in Glenview. Bredemann has the worst management EVER!! In service and sales. This place is full of people who clearly have never had a lick of customer service training. Consumers have to educate themselves on this place. They are liars at Bredemann, from John Bredemann (son of Joe Bredemann) all the way down to the service people. I will never ever step foot in that place, I hate just driving by it.
I unfortunately bought a year old Chevrolet from them when they first opened. They played the same old bs like they do at any dealership when it came to buying the car. My main complaint with them is their service people and their customer service skills. They can't even write the correct date on your oil change sticker, but yet you are suppposed to trust them with fixing your car for $500+. I ran into a huge problem about 2 years after buying the car. It was escalated to John Bredemann. He is the most smug acting person I have ever spoken with in my life. He treated me very much the same as Richard said his friend was treated. He gave all his employees an excuse. I asked him at one point is he cared at all about customer satisfaction. His answer to that was.. "my customers are satisfied". I guess since I bought my car about 2 yrs prior I wasn't consider a customer anymore. I tell everybody about my experiences at Bredemann. It actually sparks a good conversation. Many people who I have spoken with have some of their own horror stories, or stories from somebody they know. I just got done buying a Chevrolet from Jennings 5 months ago. So far they have been excellent. It's like night and day from Bredemann. Granted it's only been 5 months, but there is for sure a 100% difference between the two dealerships. I actually wrote a letter of appreciation to Jennings after my first oil change because I was treated so much better there than at Bredemann. Please if you know what's good for you stay far away from the Bredemann dealerships.
Mel
Chicago, Illinois
U.S.A.