Complaint Review: Brian Hall Owner of Kona Docks

Mid-September 2020 –  Konadocks Sales Representative named Caleb came to my home and provided me with an estimate to build a boat house on my property.  After verbally agreeing to pay $30,661 for the boat house, I agreed to put 50% down as a deposit for the work. Caleb informed me the boat house should be finished by the end of the calendar year.

September 18, 2020 – I provided Konadocks (via their online system) my American Express Credit card for the deposit in the amount of $15,330.50 and my card was charged.

In mid-November when no work had begun, I called Kondocks and they informed me Caleb was no longer with the company.  A week or two later a demolition crew removed 5 pylons from my canal area from the previously demolished boat house.  This amounted to about $750 worth of work. 

When no permit had been submitted by late November, I called Konadocks and Camille Aswar (General Contractor) committed to submitting the permit.  When it was not submitted by mid-December, I called the Konadocks head office to complain about the lack of activity.  I later got a call back from Brian Hall stating he was the President of the company and he would be taking care of my project from this point on and committed to submitting the permit with Seminole County.  In late December 2020, Konadocks finally submitted the permit to Seminole County’s Permitting office. 

No activity took place January 2021.  February 2021 came and went without any commitment to completing the work.  In March 2021, the Permitting office and Zoning Board submitted “Corrections Needed” on their website and Brian Hall came to my home and informed me I had to build a seawall on my property costing thousands more before I could build a boat house and they would need to submit more engineering plans.  After weeks with no follow up from Konadocks, I decided to follow up with the County myself and obtaining the full, multi-page list of corrections.   It was then that I realized I was dealing with an inept company. After reading further negative reviews online about Konadocks and Brian Hall and more broken promises from Brian Hall, I decided to cancel the job in early April 2021.

I formally requested by money back in April via refund to my credit card.  Brian refused citing a change in their credit card system.  I asked for a cashier’s check and Brian refused citing he banked out of town.  He said he could only do wire transfer or business check.  Since I learned he was being sued by other people, I did not trust his business check so requested a wire transfer.  Though I have sent Brian Hall all of my information he refuses to refund my money ($13,580.50 – less demolition & engineering/permit from original total).  To date, I have received none of my deposit money back so he has effectively taken money from me and my family.