Complaint Review: Brian Hoff 1 Stop Laser

REFUND WAS REQUESTED, SEVERAL TIMES.

Here is the demand letter which was ignored by Brian Hoff, 1 stop laser.

09/19/2024

Formal Demand for Refund

Dear Brian,

I am reaching out to you on behalf of Mrs. Angela Kielar. This correspondence serves as a formal demand for the reimbursement of $3,400 related to the hand piece purchased via cell by Mrs. Kielar on June 5, 2024.

Upon receipt of the hand piece on June 7, 2024, Mrs. Kielar observed that the lens was compromised, exhibiting a crack and subsequently encountering connectivity issues.

In accordance with your stated return policy Mrs. Kielar initiated the return process within the stipulated 30-day period on July 4, 2024. Following your examination after receiving the hand piece, it was deemed the item was operational and was returned to her.

However, Mrs. Kielar continued to experience persistent issues, resulting in a second return on August 28, 2024. The hand piece is currently in your possession, and if it is sent back to Mrs. Kielar, she will reject the shipment.

In light of the circumstances, Mrs. Kielar hereby formally demands the issuance of a full refund of $3,400, to be processed no later than Friday, September 20, 2024 via Zelle to phone number 248-921-9003.

Please be advised that failure to comply with this demand within the specified time frame will necessitate legal action to recover the aforementioned sum.

Your immediate attention to this matter is appreciated.

Sincerely,

Tabatha Bell

Founder & CEO

Tabatha’s Document Preparation, LLC.