Brick Train Shop sold me a lego set that when it arrived turned out to be an instruction manual for the lego set , Internet
My experience seems fairly typical of what I have read. I bought: Lego Indiana Jones Set 7622 "Race for The Stolen Treasure" x 1 from www.bricktrainshop.com for $22.44 (including packaging and postage) under the assumption I was purchasing a lego set. I could not see anywhere on my order or on the website that I was ordering anything other than the selected lego set. The email I received confirmed that I was purchasing a lego set as described above. When my order arrived it turned out that this was an instruction manual for the set I thought I had ordered. Having trawled the web I realized this is a common scam for this company and on another website I have read that when an attempt was made to get a refund there was no reply from the company. I have decided to put it down to experience as the hassle and cost of returning the manual and trying to get my money back is worth less than my time.
1 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
U.S.A.
To Brick Train Shop
#2Consumer Comment
Wed, September 29, 2010
On an earlier post I defended you because I could see that your web site labels the pages and items that are just manuals. That's still true but it obviously is not clear enough.
I believe that if you are indeed an upright company, you will restructure your web site to make it much more clear that people are just ordering a manual instead of what they think they are ordering.
There have been quite a few of these complaints and I believe you should make it more clear.
You know what I'm talking about