Bricks4kidz Franchise #435 Bricks4Kidz franchise (franchise #435 ran by Lily Skop) does is underwhelming. Legos were simply strewn on the floor of a smelly gym. There was zero personality out of the teacher. I got the feeling that this job was a bother. This "Camp" was nothing more than expensive daycare. Aurora, Parker, Centennial & Castle Rock, CO Internet
I was really looking forward to giving my sons something special for summer camp. When I received an email for a Star Wars Lego Camp, I jumped at the opportunity, as my boys love both. Perfect right? Wrong, what this Bricks4Kidz franchise (franchise #435 ran by Lily Skop) does is underwhelming. One would expect some Star Wars themed music, decoration, and organization; is instead greeted with poor attitudes, lack of creativity, and general malaise. Legos were simply strewn on the floor of a smelly gym. There was zero personality out of the teacher. I got the feeling that this job was a bother. This "Camp" was nothing more than expensive daycare. Owner Lily Skop isn't the least bit interested in providing any level of customer satisfaction, and is even less concerned with having repeat customers. Requests for partial refunds were denied, and met with disdain. While I am certain other Bricks 4 Kidz franchises provide a positive atmosphere to foster growth, and enjoyment in children; franchise number 435 covering Aurora, Castle Rock & Centennial led by Lily Skop fails miserably. For $150 per kid, we expected a lot more! I pulled my kids out halfway through and I did my own camp at home. Stephanie, Aurora Colorado
1 Updates & Rebuttals
Lily Skop
Aurora,Colorado,
USA
Unrealistic expectations
#2REBUTTAL Owner of company
Tue, August 09, 2016
Bricks 4 Kidz offers fun educational and technology camps. Star Wars camp offered building unique Star Wars themed models. Kids made new friends, build models that could not have been found in stores (Bricks 4 Kidz offers proprietary builds), used motors, batteries and remote controls; kids made crafts and played with lego bricks. All that was advertised and promised in the camp description and has been delivered. Kids had loads of fun. Yes, we did not have paintings and pictures on the wall because the room was rented (we are mobile business); yes, we did not use microphones and speakerphones because we rented the room and could not be destructing to the martial arts studio business where we rented the room. However, we did use music during our camps, we did play games and built with lego, we had a lot of fun, and kids were happy. Teachers were always with kids, building and playing with them. We greeted parents and kids every camp with the smile and welcoming words (I did so myself), so customer's note about teachers not being welcoming is not true. Same stands for customer's comments about the owner (myself). I care for my customers deeply, I also care a lot about kids who come to my camps. I have a few parents who had to drop out for specific reasons and they received refunds or credits. However, this customer's expectations were unrealistic. Customer has never been to technology camps and had no knowledge how these camps run. Our focus in the technology camps is technology and engineering education with additional fun and games. The fact that the camp was at the martial arts studio room was widely advertised and customer knew about it. The fact that kids were playing on the floor is not a big problem; kids spend hours in school sitting and playing on the floor. The floor at the martial arts studio is actually much better than any school gym, it was soft and warm like a cushion. Putting legos on the floor gave kids easy access to hundreds of legos that were in the box, which kids actually liked and appreciated.
Finally, the reason the customer didn't receive a refund is because customer had unfair complains. Customer pulled her kids out of the camp in the middle of day 3, put them in the car while waiting for me. After the customer called me on the phone, screaming and cursing at me, I met with her within an hour. While her kids were sitting in the car, the rest of kids had fun building and playing with lego inside of the room we rented. I offered the customer to get her kids back to the camp and offered to personally oversee to ensure kids enjoy the camp. Customer stated that kids enjoyed the camp, it was the wrong "atmosphere" why she pulled them out and wants a refund. I explained that it is not a valid reason for a refund. If her kids had fun in the camp, and we delivered on everything that we advertised, and there are no medical issues, we consider days as missed days. Per our policy, which is outlined on our website, we don't offer refunds for missed days.