I also filed a report here: http://www.ripoffreport.com/toy-stores/bricktrainshop-com/bricktrainshop-com-fraud-mis-3fca7.htm for the same problem. Let's face it, a lousy partial refund is not going to make me feel any better - he wants $5.00 plus he won't pay for the shipping, so obviously, it's not worth the trouble to return the item. Anyway, it's not the money, it's the honor. This kind of fraud needs to be stopped. Another victim just contacted me this morning with a great idea.  We think everyone that has ever had the same complaint needs to take the next step and file a complaint with the Better Business Bureau, like I did, and with the proper government agencies to put a stop to deceptive selling practices.

The entire Indiana Jones series was retired.  You can not buy the set from Lego.com as you state.  It is no longer available.  What the set used to sell for and any sales that used to be were then, this is now.  When a set is retired its value and price increase dramatically based on the popularity of the set and the prediction of how many people will be hunting for this set later on. 

As with all orders you purchase on line from a vendor, the shipping is never counted.  this is like counting sales tax.  You are  trying to make something out of nothing.  If you are fair and impartial person you would address our previous questions and statements regarding the fact that the item was listed in the Instructions Category of the Store (not lego sets) that it also said Instruction Manuals in line 2 of the description.

Where are the reviews of the customers who purchased Instruction Manuals and left a 5 star review because they received exactly what they wanted?

I see no mention of that in your ranting.  We sell thousands of Instruction Manuals to set that are retired for people who have lost theirs or are looking to build the set out of parts they have.  It is not our fault that a handful of customers, and I mean handful, less then 20 out of 80,000 failed to read the listing. Customers like this are the reason businesses have to list BED NOT INCLUDED when they are selling sheets for $20.00

Lego's online shop lists the set as $19.99. My math is not off. Attached is an actual screen shot of http://shop.lego.com taken on 3-28-2010. Toys-R-US sells for $24.99. 

The cost of the Instruction Manual was $3.60 the actual set sells for over $100.00 you are claiming $8.00 for the book.  Then claim you are off a Dollar.  You are off by $4.40

Couldnt help but notice that the bottom portion of the rebuttal which shows the listing description as it is on the site was shall we say accidentally cut off.

I'd also like to ad that I looked up this particular order and the cost is 3.60 not 8.00 as stated by the customer.

We have been in business for over 14 years and sell every aspect of Lego.  Anybody who collects Lego knows that all aspects of a set are valuable.  We sell the sets, the individual bricks to the set, the original box, the instruction manuals, all of it.  Even the free catalogs sent out by Lego are worth money after so many years have passed.

Your purchase was made in our LEGO INSTRUCTIONS Category of our store not the LEGO SETS Category, this was also stated at the top of the page that you have omitted from your listing here.  Your original listing had this at the top when you made your purchase.