Bridaltown Overpriced and tacky. Dress was ruined by inept alterations. Ripoff Collegeville Pennsylvania
The prom dresses we looked at were all picked over, but the salesperson assured us that any defects would be fixed. The dress was too large but two seamstresses said that it could be altered. Maybe by professionals, but that word doesn't describe the people that work at Bridaltown. Even though the dress was in stock, you have to pay for shipping, and for alterations, and for hemming, and for pressing, and for anything else they can think of. Those extras cost me an extra $100. The dress was unwearable after the seamstresses got through butchering it--my daughter looked deformed! It's next to impossible to speak to a manager, and he wouldn't even see me when I brought the dress back. He has to find the time to talk to his own seamstresses before he can even discuss this with me! They have my money and the dress and still I wait. I've filed a dispute with my credit card company to see if they can get these crooks to stand behind their warranty. Do yourself a favor--STAY AWAY!!! Go to a reputable department store, like I ended up doing. Pay the price on the tag without a bunch of overpriced services, and find yourself a reputable tailor if you need alterations. You'll be so much happier.
Jean
Lafayette Hill, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Jean
Lafayette Hill,Pennsylvania,
U.S.A.
Bridaltown - update
#2Author of original report
Thu, August 31, 2006
I filed a dispute with my credit card company while I waited for the manager at Bridaltown to get back to me. The credit card company said that they would give Bridaltown 30 days to reposnd to my dispute over the charge for the dress and services.
Bridaltown NEVER responded to the credit card company and NEVER called me back after I returned the dress.
At this point I've gotten my money back through the credit card company's dispute process, but not because of any good-faith effort on the part of Bridaltown.