Complaint Review: Bridaltown

I order my dress in August 2005 from Bridaltown- after waiting 4 1/2 months for my gown and veil to arrive, the dress was different from the sample I tried on at the store. The manager nastily accused me for the problem, when clearly I had nothing to do with ordering the correct dress.

My favorite quote from the manger of Bridaltown is "No, you listen to me!" Who talks to a customer this way? Additionally, the manager was on the premise but would not physically come and speak with me. This is just a small taste of the poor customer service that I received since ordering my gown.

The next problem I encountered was that my veil was also ordered incorrectly, and again, the same rude customer service. I once again asked to speak to the manager and at 2:15 he is out to lunch, I checked back at 5:00 and he left for the day. Boy would I like to have his job- he never works.

I am still trying to get my veil fixed and my wedding is only 3 months away. My latest favorite comment is: "The law states that we have until your wedding to get it to you" I find when they need to throw the law at a consumer, they must be running a pathetic business.

I never in my life experienced such bad customer service and I will continue to warn people from dealing with them. The best thing for our town would for them to go out of business.

Buyer Beware!

Nicole
Exton, Pennsylvania
U.S.A.