Complaint Review: Bridge crest known as drivetime

This is what we emailed to them and complaint about!!! With all there money scams fraud harassing hanging up we should have finish paying this car off along time ago and no they say we still owe 9,000 when that's not right we gave them a 1,000 payment during income because they said they will help fix everything or give us another vehicle and nothing was done they keep scamming us we can't even trade it at another dealership without having 4,000 to get another vehicle. There's to much going on and were fed up we rely on a vehicle for everything including our kids specialist which are out of town and not were we live . They want us to keep putting our kids in danger that's not right we pay on time , do everything we can and all they want to do is screw everyone over and it's gone on to long. *I need to speak to a manager or someone higher because the day our payment was due I made a payment of 140.73 and then 3 days later my bank calls me saying that bridcrest has taken out money from my savings and checking. I said how is this possible so bassibhad 140.73 taken from my checking when I made a one time payment online using my checking account but then it said that y'all also took 27.73 out of my savings account when y'all did not have it so I went straight to my bank and they are now doing a investigation on y'all I also immediately called y'all and emailed y'all of the situation and y'all told me that it could not be y'all when clearly it was because ibhave 2 confirmation emails stating that y'all took the money and the money from my savings. Then I went to my bank yesterday and spoke with them because apparently y'all called and said are payment was behind 10 days after I told you I am not paying for any late fees do to i made my payment on time and that y'all are the ones who decided to hack into my savings account and take more money out. Now I received a text message saying thank you for you're recent drive time payment of 127.73 no I made a 140.23 payment at HEB and I have my receipts to prove it!!!! But y'all put 123.73 that is wrong and were getting cheated out of y'all I am also not paying the late fees due to I called y'all I reported fraud and I made my payment on time . I need someone who can fix this because our car is a peace of crap and the insurance with y'all don't want to fix it or give us a different one and we had it since 2012 everything wrong with this car y'all say the repairs are not on the insurance y'all are screwing us over we have put thousands of dollars into this car and it is in no condition to drive for our kids as well and we still pay and y'all still don't want to help this is not right and not fair this vehicle had lots of problems when we got it and we had to pay out of pocket not once has the insurance helped out. I need to talk to someone head of this company and I want to file a complaint we've had to many problems with y'all with this car and with the payments situation already . We better get in contact with someone soon because if we have to go to court I will because this is bull crap y'all do not return our complaints or when we call y'all say y'all write stuff down and you don't this has gone on way to far already. Our account # ACCOUNT 108014045301 Mazda tribute 2004 I expect a huge change or speak with someone that can figure this out Because I am not going to keep putting my kids in danger with this vehicle at All we took to pep boyspaying over $100 to check it out like the insurance said And then to tell us we need to take it to a transmission place who wants to charges more Money and 4,000 on top to repair it really and y'all don't want to help because even Though y'all sold us a crappy car lied about the car facts and we get stuck with the huge damages To the vehicle and we visited talks company and told y'all and y'all still say there's nothing y'all can doSomething better get done!! Sent from Yahoo Mail on Android