Complaint Review: Bridgevine

I signed up for Comcast on August of 08 through Bridgevine. I had been shopping around for the best deals and finally found Bridgevine that beat everyone. Their website offered double play (cable & internet) for $66.00 for ONE year, connection fee of $49.95, versus everyone else for 6 months term only. I thought it was too good to be trueso I called and verified with a live rep before signing upshe confirmed all was correct including rebate offers. She said that our conversation was being recorded!!! SoI get my 1st Comcast bill.terms were for 6 months and connection fee of $79.95!!

When I called Comcast they said it was standard connection fee for having two services connected, (which Bridgevine knew I was getting DUHHHH it's called double play!!!! yet I was given the price of $49.95). Comcast continued to say that they had nothing to do with what Bridgevine (their authorized dealer) promised me.so Comcast & I called Bridgevine on three way Bridgevine confirmed my promised terms but yet nor Comcast or Bridgevine want to take responsibility.my complaint was being sent to corporate by Bridgevine Comcast & Bridgevine promised returned calls by supervisors once my case was reviewed, I called over 15 times, they called me back NONE!!!

Now October 7, 2008 after still not hearing from anyone, I again called Bridgevine. They responded that after reviewing my initial promotion they see that it really was only for 6 months, not 12, they are apologizing for the representative that misinformed me of the RECORDED initial terms when I signed up, and for all the reps that RE-confirmed the terms every time I calledeven the one that RE-confirmed it to Comcast on 3 way. Oh and the connection fee, well that's up to Comcast to deal with since they scheduled my connection. Comcast says it's upto Bridgevine, since they are the ones I aquired their services with. soooo...that's all folks, that's how COMCAST & BRIDGEVINE deal with the complaints from their valued customers!!!!! an apology for ALL their misimformed employees and authorized dealers.

ohhh about the rebateswish me luck on that!!!

Jc
ORANGE PARK, Florida
U.S.A.