Complaint Review: Bridgevine

I am sure other Spectrum had or will be experiencing this issue such as a couple of my friends.  I signed up with Spectrum for their triple play service and was promised to get a $75 prepaid visa cash card.  After satisfied the service requirement, I claimed the the $75 prepaid card via Spectrum website.  Received an email from Bridgevine that it will ship the $75 prepaid card to me.  Never received it. Spoke with a couple of Spectrum Representative and they told me to follow up with Bridgevine as Spectrum does not see any issue because I satisfied the requirement of having active service for 90 days and claimed the reward. 

Spectrum Rep also informed me that Bridgevine is able to see their system.  Made many attempts to contact Bridgevine during business hours (9am-5pm EST because the phone number is for an office in Georgia), but no one ever pickup the phone.  Left voicemails and sent email.  Still have not receive my $75 prepaid cash card.  It seem they signup some contract with the companies to do rebates but Bridgevine never honor the rebates.  Will contact BBB and local representative to see what can be done to stop company like Bridgevine from ripping off customers.