Complaint Review: bright house networks

Recently I realized that do to the bright house schedule of shows that it is impossible for me to record the 2 shows per hour that I am paying for. largely do to scheduling practices of the network. about 6 months ago I noticed that some of my shows were having conflicts and would not record. I then noticed that it was do to some shows lasting all of two minutes longer than others. I assume it is so they can jam a few more commercials in.

So here is my delima. I contacted Bright house and let them know that it is impossible for me to record my 2 shows per hour as they promote is capable of their DVR that I am not only renting the box but also paying the service for. Customer Service told me that I could correct the problem by getting the newer 6 programs an hour DVR but that it would be a cost to me of an additional $5 per month. 

In my eyes this is simple fraud. they rent me a box to record 2 shows an hour, That is what they say and promote on posters and website and verbage. So how come when I approach them and say this is not the case they blame the networks for the programing and not their own service. they say they have no control and there is nothing they can do but charge me for more recording options. I feel they are just trying to get customers to rent their larger box to make money and they are not living up to their monthly contract with me. 

I would love to start a class action suit against them, they are just bullies and they should not get away with it. my next move is the FCC this although a small item adds to big dollars when they are doing it to everyone.