Bright Smile Dental Center fraudulent billing consumer fraud ripoff Phoenix Arizona
In July 2000, my husband and I received an oral exam and cleaning at Bright Smile Dental Center.
The bill for my husband and I totaled $253.00. A bill was sent to my insurance company for that amount. My insurance company denied the claim even though Bright Smile Dental Center was a preferred provider on the dental plan. I called my insurance company and they indicated they would take care of it. I thought the problem had been resolved.
In September, I received a call from J.R. Brothers Financial indicating that my account was turned over for collections by Bright Smile. I was told the amount owed was $253.00. I agreed to make payments of $50.00 a month. When I called to make the final payment of $53.00, I was told I still had a balance of $529.98! J.R. Brothers reported that Bright Smile had added more charges to my account charges that could not be explained.
I questioned the validity of charges to my account from $253.00 to $729.98. Sheila, the Office Manager at Bright Smile, and Ben in the billing department had no explanation. They didn't know why the charges inflated so much. Sheila indicated that this was the amount reflected on my account and, therefore, it was the amount I owed.
For over two years, I have requested documentation to support the additional charges and/or if these were collection charges, paperwork indicating that I had agreed to pay them. To this date I have received nothing from Bright Smile. This is consumer fraud!
Ana
Phoenix, Arizona
1 Updates & Rebuttals
Sheilasoley
Sherman Oaks,California,
U.S.A.
Misrepresentation by patient
#2REBUTTAL Owner of company
Mon, July 21, 2008
I have been informed 2 days ago as of existing of such report. I am surprise no one in your company have not made any attempt to contact me (Sheila) in person before publishing such statements.
Patient owed our office for the service has been provided to her. Two years making all attempts to collect was UN successful finally we referred her to collection agency.
Her original bill was for $253.00 and I am sure collection company have informed them of extra collection charges and interest on unpaid balance since that is part of patient acknowledgments they receive at the time first visit.
After each case refers to collection office will not respond to any call and we referred them back to agency since they have all the billing data.
I do not wish my companies reputation will be questioned for $350.00 which I bet even have not been paid fully.
Please do remove this report.
Thank you
Sheila