Brighteningwhites - Dazzlewhite rip off: whitening brites steals your $$$ Sacramento California
Whitening brites claims you can get a free two-week trial of their product for shipping charges.. but the product does not arrive until your trial period is over, at which you do not get your money back unless you call and cancel with an 1-800 #. there they tell you tyat you can only recieve a refund by sending an E-Mail to www.brightrningwhites.com which does not exist. They have already taken $88.97 & $58.76 from our account AFTER we called in our cancellation.. We are still trying to get in touch with someone to refund our $. One of which of these unauthorized withdrawals made our account get charged an insufficient funds. Total rip-off. They should all get arrested!
K-dub
Sneads, Florida
U.S.A.
1 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Sun, July 19, 2009
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-2686. or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.