Complaint Review: Brighter Image Dental Lab

I ordered and paid for Press-On veneers on 1/19/11. I have talked with Laurie

Hall, sales/marketing director, numerous times and received excuse(lie) after

excuse(lie). Today is 7/1/11 and I still have not received the veneers or any

communications from them. A delivery date could never be obtained by me or my

credit card company. For a dental lab that provides so many diverse services to

be so inept/dishonest is incomprehensible. The president/director, Bill Watson,

advertises that he wants to know of any problems or improvements that he can

make to improve service, so I emailed him, and just like Laurie, No Response.  I

am a retired law enforcement officer and I intend to follow up on this Fraud by

talking with Federal and State enforcement agencies.  Brighter Image needs to refund my money, 

instead they just ignore me like I don't matter and act like no one can or will make them return my

good faith money. They have my money and I have no product, what type of business practice is that?