Complaint Review: Brighter Image Lab

The nightmare began on December 24, 2012. I called Brighter Image to order new upper veneers. They charged me $421.50 on the same day. My first impressions kit arrived on December 31, and I re-shipped the trays on January 4, 2013. Two weeks later I get an email from Dizzy Lisa Davis, telling me the impressions were too deep, and no discernible gum line. A second kit was then sent out. Upon receipt, I immediately followed the steps, and again, I could tell that the second set would not fly. I called Lisa again on January 31, 3013, and she said she would send me out a third kit, with deeper trays the same day. On February 1, 2013, my debit card was charged $397.50 for the balance due, totaling $819.00. On February 9, 2013, I called and spoke to Lisa asking where is the third kit? She stated she was having problems emailing me at my yahoo account. I mentioned that I received all other transmissions alerting me to expect a package without difficulty, and as we spoke, she sent me a test email which arrived while we were on the phone. It arrived in a split second. This was my first inclination that I was in trouble with this company. She again stated she was sending out the third kit the same day. It has not arrived as of today. 

I have tried calling, emailing, no reply to either. I have notified the Federal Trade Commission, the Office of the Attorney General of Texas, the Better Business Bureau of Dallas TX, Dateline NBC, the Fort Worth Police Department, and I'm just getting started. Let's get on board and give this company a run for it's money. Let's band together and file a class action suit. Companies like this should be put out of business as of yesterday.