Complaint Review: Brighter Image Press on Veneers

I had ordered a set of press on veneers back in April/May 2012.  I received them at the end of July.  The did not fit and cracked in the process of trying to get them in.  I contacted the company and got a response form a Lisa Davis.  She instructed me to create a new mold and sent the damaged veneers back.  I did this within a week of that email and have heard nothing since.  My emails are also going unanswered.  I paid in full ($600) and would like to get my money back!  This can't be legal what they're doing and something needs to be done.

thanks