Brightstar Protection eSecuritel P.O. Box 03 Alpharetta, Georgia 30009-9998 Not honoring the insurance policy, Not really insurance eSecuritel P.O. Box 03 Alpharetta, Georgia 30009-9998 Nationwide
Brightstar Protection has been my insurance carrier for my phones for 2 years. We pay a total of $37.96 per month to "cover" 4 phones. One of the phones, an Iphone 5c is not charging. We attempted to file a claim only to find out that there is a deductable that requires us to pay 1/3 of the 2015 cost of the phone or $199.00 max. This phone retailed in 2015 at $600.00. Current iphone 5c costs are from $89 to $139.00. Basically they are having me pay for the cost of the phone at the 2017 cost, in fact quite a bit more. This is a scam.
I am on the phone with them as I type, trying to talk to a supervisor. I have been on hold now for :45 minutes and counting. The system has also diverted me to a regular customer service hold.
What is the point of having insurance if you are actually going to pay for a phone anyway?