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Brilliance.com Brilliance Diamonds,Brilliance LLC fraud,breach of contract,theft,false accusations,slander,dishonest,unethical,unprofessional, Boynton Beach, Florida
DO NOT BUY FROM BRILLIANCE!!! They have committed fraud and a breach of contract with our custom built diamond ring. We received the ring after a lengthy period of waiting as Jonathon made excuses as to why it was not sent.
Upon receiving the ring, we immediately noticed the centre diamond which was a .70 carat was CHIPPED, and that there were deep tool marks/scratches on the band of the ring. We promptly sent an email to Jonathon notifying him of our findings and concerns with the ring and that we were taking the ring to 2 accredited appraisers/jewellers to have it examined and assessed immediately. Both of the appraisers confirmed that the diamond was indeed chipped and that the ring had tool marks/scratches.
In addition, the 10 side diamonds were only 0.85 ct. and NOT a 1.0 ct. as we had purchased. These were NOT the E color and VS1 clarity as we had selected and purchased, but only G/H in color and SI1 in clarity (significantly lower in value and appearance-lower grade diamonds!).
The appraiser took pictures of the chipped centre diamond, and these were sent to Jonathon at Brilliance. The ring was sent back to Brilliance for warranty replacement at their request. Jonathon now falsely ACCUSES the certified appraiser of removing the centre diamond and damaging the diamond and the ring. The diamond was never removed from the setting to assess the damaged stone, and the pictures clearly show the chip with the diamond in the setting.
There are other facts and details which are not in this report to keep it as brief as possible. We have only outlined the main points.
Brilliance refuses to build us a new ring. They have our money and our ring, which constitutes theft. Be warned as we are not the first to fall victim to their tactics!!! DO NOT BUY FROM BRILLIANCE!
3 Updates & Rebuttals
Brent R.
Merrill,Wisconsin,
Another similar bad experience at Brilliance.com
#4Consumer Comment
Fri, September 12, 2014
Brent Reinhardt
Joe S.
Edmonton,Alberta,
Re: online ring purchase
#4Consumer Comment
Thu, August 22, 2013
It's unfortunate that your online experience was less than you anticipated it would be. Caution is always the rule when shopping for anything online, especially something as important as an engagement ring. Did you ever resolve your issue with Brilliance? And more importantly, are you now happily married with a new ring? Who do you recommend locally for an engagement ring? Cheers.
Brilliance,LLC
Boynton Beach,Florida,
United States of America
Our Response
#4REBUTTAL Owner of company
Wed, April 04, 2012
The Jeweler who examined the center diamond for the customer damaged it and then blamed Brilliance. Additionally both "Gemologists" that reviewed the ring could not properly grade the side diamonds as they were channel set in the ring (there is no way you can know the total weight of side diamonds without weighing them). So our question is if Brilliance is so bad why would Mr. Chaput want to have us make him another ring?
Custom Ring jobs can take longer than most normal settings to complete, while we do apologize for the wait time we also spent a few days trying to figure out shipping schedules with the customers due to their only being available certain days of the week for home delivery.
Also, upon completion and delivery of the ring to Mr. Chaput He responded to us with this email:
"From: Mike Chaput
Sent: Friday, February 03, 2012 9:25 PM
To: Jonathon Ohayon
Subject: Stunning!
Jonathon,
The ring is absolutely stunning!! It looks brilliant!! We love the design, quality of stones, gold and the workmanship that went into making it! We are looking forward to seeing it in the daylight tomorrow!
Thank you for sending the invoice today. I printed it off and took it to Customs for clearance.
Laureen and Mike"
Brilliance prides itself on quality, no ring or loose stone leaves our offices if it is not exactly up to the standard that it should be.
Brilliance has offered to completely refund the custom ring and center diamond to no avail. Mr. Chaput has stated he would rather place bad reviews online instead.