Complaint Review: Brilliant Skin Cream and Serum

On 10/28/15 I purchased a "free sample" of Brilliant skin cream and Serum.  All I had to do is pay the shipping of $4.27 and $5.34.  Funny thing, the products came in the same box.  I admit, I guess I didn't read the fine print which says you must cancel within 14 days.  

I received my credit card bill which had the 4.27 and 5.34 charges on it.  But it also had 2 other charges on it of $97.04 for 11/11/15.  That's $97.04 2X.  These charges were put on my bill exactly 14 days from the day I ordered.  Then I got my December statement on 12/11 15 and it again had $97.04 charged 2 times.

I called the phone number on my statement (there were 5 different numbers) and I spoke with Shondra on 12/17/15.  I told her I didn't realize how much they were going to charge for their product and I simply couldn't afford it since I am on Social Security.  She told me since I had already received my shipment and I didn't cancel within 14 days I could ship it back with RMA numbers, which she gave me.  One for the cream and one for the serum.  She told me they were different companies.  Confusing, they came in the same box and are packaged the same, well ok???

I sent it back as a return to sender since I hadn't ordered it and didn't want it.  I did write the RMA #s on the outside of the box as instructed.  It was returned back to me.  So I called one of the numbers on my statement again and got an agent named Eric Wright and told him my story again.  He said that he saw the RMA's in my account notes and advised me to return them again and put the RMA's on the box.  Then he told me I needed to call a seperate phone number for the Serum, which was 866-231-2199.  I called that number and was put on hold and then given the option of having them call me back, which I did.  I few minutes later my phone rang and it was a familiar voice.  I asked him for his name, as I always do, and he said Eric.  I said Eric Wright?  He seemed rather surprised.  I told him that I had just spoken with him and he gave me this number.  I reminded him of some of our conversation where I told him that he needs to get into another line of business, since I didn't know how he could sleep at night.  Then he said "I must have given you my number by mistake"  I said ok Eric, I'm onto this switch.

I asked him about my refund and he said I would only get a refund on the December charges since the November charges are for the original product I received.

THAT'S RIGHT, LADIES.  Your "free sample" is really your first months order.  I wondered why the free samples were so generous.  You aren't going to get your money back since you've already used that product.  There was NO free sample, you paid shipping on your first order. So it doesn't matter whether you cancel within the 14 days, they are going to charge you for that first order anyway.

I would like to know if there are any Attorneys out there that would like to get together a CLASS ACTION SUIT on this sham, rip off.  There are plenty of other women out there that have posted to this site that would like to join.  Rip Off companies like this need to be stopped!!!