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Brink's Prepaid MasterCard NetSpend, BoFl Federal Bank Highly questionable and unethical business Nationwide
I made the mistake of ordering a Brinks Prepaid MasterCard. I have used the card for two days now and this is what has happened thus far: I noticed a debit on the account for $29.95 to OurTime.com. I called 'customer service' to let them know I didn't make this charge. The rep (unfortunately I didn't get her name because I didn't know this was going to become a huge mess and hassle). At the time I had a balance of approximately $350 in the account (money that was to go towards my rent which is due no later than the 3rd of each month). The next thing I know , the rep has closed my account! I have no way to access the $350! She tells me, 'I have closed your account' and I ask her why she closed it over a $30 charge and how was I to get my $350??? She said that it's Brinks policy to close an account even though the customer will no longer have access to their money!! Is this legal? A customer calls about a $30 dispute and the next thing I know I'm now out $350??? Of course, I run to the closest ATM to get my money so I can pay rent but the card was declined! I call Brinks back, demand to speak to a supervisor and get put on hold for 34 minutes. I call a second time, and get the run around a second time. My second call to Brinks has now lasted 27 minutes and I'm still waiting. I've worked in a call center before, I know the games companies play on their customers. Put the irate customer on hold indefinitely because they will eventually get tired of waiting and hang-up. I want and need MY money.
2 Updates & Rebuttals
Johnny
Claremore,Oklahoma,
USA
Jim your an a*s
#3General Comment
Thu, March 23, 2017
So you are giving out advice now, you don't know these ppl our their situation saint jim whom never probably made a mistake or was late for anything
Jim
Florida,USA
One Question
#3Consumer Comment
Tue, August 09, 2016
Why are you messing around with a card like this in the first place? Get a checking account at a bank near you so if need be, you can go in person? Let me guess...a history of overdraft fees due to account mismanagement.