Complaint Review: Brinks Inc.

Brink's Inc. lost one million dollars worth of merchandise bound for the Las Vegas Antique and Jewelry Show, which took place at the end of May and Beginning of June 2012. By the time they recovered our merchandise, the show was over. Basically, they cost us tens of thousands of dollars. Jill Benedetti, the Vice President of the Jewelry Show division, promised reimbursement for our show expenses (booth, display, plane tickets, hotel, Brinks shipping costs). We did not even begin to attempt to recover the potential lost income. She asked for an itemized list of our show expenses, which we provided, and then she disappeared.
We have attempted several calls, to which she no longer answers. I would just like to warn any jewelery dealer or any others using transportation services to avoid this irresponsible company at all costs. If the vice president of a division of a huge logistics company is morally reprehensible enough to pull something like this, I cannot even imagine what the corporate values are.