Complaint Review: Brinks Prepaid Mastercard

My younger sister set up this account without my mother's knowledge, and started her government payments going to this account, then started using it as her personal spending account. When I took over my mother's affairs, I cancelled the card, had it reissued, and sent them my LEGAL durable power of attorney, at their request.  AAlmost immediately they replied that they needed a paper copy of the POA. I sent it to them. fter taking nearly two weeks to replace the card, and after we finally received it and activated it, within 24 hours they cancelled the card and sent a message saying "there may be a problem with your card" please call this number. Upon receipt of the message, I called them as quickly as possible. They informed me they had the POA, but NOW they needed additional documents - MY social security card and id, as well as a copy of my mother's same documents. I refused. If they needed those items, they would have asked for them up front. In addition, they don't need my ssn, as they are not opening an account for me. So then they said they would have someone from the 'RISK' department call. Waited, waited...no call (big surprise, right?) . Called again...someone would call me in 30 minutes. Waited, waited...one hour, no call. They need ID. Ok, I sent those for my mother. NOT giving them my SSN. That's an invitation to fraud. They said 6 BUSINESS hours to reactivate the card. That was 4 hours ago. I just ccalled again and they don't even show they have received the documents.

this company SUCKS, don't use them!!!!!