Complaint Review: Broken Arrow Kirby

Julie,

I have to say that the guy who was an Ex-employee is not correct at all. The truth is that ALL of the distrubution office run differently. The contracts in my office were hand written and filled in, and sometimes even changed back at the office AFTER the customer had signed it, and before it was faxed to the credit company. There were NO big bold letters. The sales persons DID NOT discuss the finance charges at all, or the interest, and the point was to get the customer to sign before they realized the amounts that had been written in the box. Kirby distributers rip off everyone involved...the customers, and the employees. Truth be told, the machine you bought for 1800.00 is only worth about $500.00. My office sold many for 7-800 dollars. Im sure the sales person you had was a slick one, and Im sorry that all of this is happening to you. Unfortunatly, what i comes down to, is that you DID sign the contract.
Best of luck.

Well, first of all DEARIE...
let's see, MY contract does NOT have BIG BOLD NUMBERS telling the price/trade-in values. It is written in by the salesperson. Secondly, when the company did call to verify, we brought that to their attention and they said there was nothing they could do since we already signed it. Don't believe me still? HMMM I wonder why. I also wonder why you are an EX employee. I am here responding to your "rebuttal" only because you have no clue of my situation. They don't do things the same way everytime, even though they are supposed to. My Mother purchased a Kirby as well, and the procedure they went over with her was even different. Of course, it was with a different sales office. I am reporting the sales office for their fraudulent ways from the beginning. Do you work for Broken Arrow Kirby? I think not, Dearie...
As far as the Kirby company, when I told them I no longer wanted the vacuum because of the above reasons(the lady who called me, her name is Jewel Pancoast)she was very rude and refused to have it picked up stating that we are still financially responsible. This call was documented by me, 10 days after we received the vacuum. The reason for 10 days (which is 7 days after the return policy) was because the salesperson stated he would return with more supplies. At that time, he had not yet returned and there was no number to get in touch with Broken Arrow Kirby. There still isn't. So I contacted the Kirby company and spoke to them about the situation. I hope this makes everyone aware and scared of buying from a sales company that cannot be contacted then the parent company will not honor what you thought were the terms and conditions.

The paperwork says in bold writing all the numbers you mention. You can't miss it. Why would he sign it without reading it? And how could he POSSIBLY miss that information? Truthfully? They ALWAYS go over that information before anyone signs anything. Then the finance company CALLS and they have to verify everything before it's even a legal contract. They go over every tiny detail and nothing is left to guess. THEN if you change your mind for any reason, you have three days to cancel and they cannot refuse it or deny you that right. You are so protected! Then there's the last aspect... the payments on a Kirby are no more than $50 per month if you want them to be. Even if the original contract says otherwise, they can renegotiate it for you; it's no problem. To get to the point of being sued over it, you'd have to purposely not listen when they go over the contract, close your eyes when you sign it (you can't miss the enormous writing on those things!), have someone else answer the phone when they call and go over the contract... because they have YOU READ IT TO THEM OVER THE PHONE TO MAKE SURE YOU UNDERSTAND AND KNOW WHAT IT SAYS and then, for whatever reason, NOT pay a bill that's about $2 a day and continue that trend for about a year and a half. Nobody "can't afford" one. But maybe they don't WANT to pay for one. You went to a lot of trouble to get yourself into a lawsuit... why cry over what you worked so hard for? You know what's really laughable? If you went down your street and asked your neighbors if you could shampoo their carpet for them, 1 out of 3 would say yes and you'd make enough in 2 hours of your time to pay your Kirby payments for about 4 months! The Kirby would easily pay for itself. In fact, with so many people having their carpets done, you wouldn't have to worry about any of your other bills either. Either you're just not good with money or you're a lazy liar. Assuming you're not lazy and a liar... just find someone who can help you with your finances. There's lots of people out there who can show you how to manage a budget dearie...