Complaint Review: Bromalite Acai-Slim

This is the body of my last letter to Bromalite. Please note that I called Bromalite prior to sending this letter, and was told a supervisor would call me back. Guess what! No call.

January 21, 2009
AcaiaSlim Bromalite
16192 Coastal Highway
Lewes DE 19958

Attn: Customer Service Manager
Dear Manager:
The following was sent to AcaiaSlim on December 19, 2008. They have credited the November charge of $79.95. As I have not seen a credit from Bromalite for the November charge of $69.95, I am requesting this credit again. Thank you.

On October 21, 2008, I ordered a Trial Sample of Extreme AcaiaBerry, and on November 4, 2008, I ordered a Trial Sample of AcaiaSlim and a Trial Sample of Bromalite. As of November 4, I had not received the Trial Sample of AcaiaBerry, so I called to see why. Sonja told me that they had had an over- whelming response for orders and they had run out of the product. She said my Trial Sample was to expire on November 5, but since I had not received the product, she would extend it to November 19. However, I would need to call before the 19th to cancel or they would debit my account for another 30-day supply.

I did receive all three samples, as noted above, then noticed on our debit card that we had been charged $29.95 for the Extreme AcaiaBerry. On November 6, I called and canceled the Extreme AcaiaBerry, and they issued a refund of the $29.95.

This caused me some concern, so I called AcaiaSlim and Bromalite that same day (November 6) and canceled further delivery of these two items. I was assured that this would be taken care of and was given confirmation #'s CJT9281117 and CJT9281193. I received an order of the Bromalite in early December, but did not open it. I went to my bank on November 26 to make a small deposit in my own personal account with which I planned to use to purchase Christmas gifts. The Teller asked me if I knew what my balance was. I told her what it was - $10.73. She advised me that it was ($203.17). This included $64.00 for NSF charges. Needless to say, I was flabbergasted. I had to take money from my husband that we had out of our joint account for Christmas gifts, in order to cover this deficit. I completed paperwork at the bank to dispute these November charges ($69.95 and $79.95), and you should have received it by now.

When I went online to balance my checkbook on December 15, I discovered that I had been charged $69.95 and $79.95, again! I was, and am, still furious about the first set of charges, NOW THIS! I called AcaiaSlim and spoke with Raven(?). She said she could credit the $79.95 for the December charge, but she could not credit the one for November.

I then called the Bromalite 800# and spoke with Bryan, who also said he would credit the December charge of $69.95, and gave me a Cancellation of #74E9C8. He said he could not credit the November charge, as he was only in the Call Center, and this was the policy they were told. I told him about the AcaiaSlim conversation with Raven, and he checked into that for me, and said it had been canceled and the $79.95 would be credited, as well. He gave me a Cancellation # of 747320 for that one.

I spent my anger on Bryan, and feel bad about that, as it was not his fault. I did apologize to him. He was very kind and gave me the address to write to you. He said this address was the same for both the AcaiaSlim and the Bromalite.

I have received the first (November) shipments of Bromalite and AcaiaSlim. I do intend to send them back, but want to see both credits on my checking account before I do that.

I am appealing to your sense of decency to give me a credit for the November charge of $69.95. My husband and I are on a fixed income, and if I had known I was going to be getting shipments of these products and charged such exorbitant amounts, I would never have ordered the Trial Samples. I have absolutely learned my lesson. NEVER, NEVER, EVER ORDER TRIAL SAMPLES OF ANYTHING!!!

Please do the right thing and help me out here. Thank you.

Carol
The Villages, Florida
U.S.A.