Something needs to be done about this company. They're fraudulent. My mother got suckered with the $4.95 "Free Trial" offer for both the Acai Berry and Bromalite products. She thought she ordered $9.90 worth of product and then thought she cancelled the order by mistake. She never received an email confirmation and worse, never received the product. Like so many others on this site, she was billed monthly for the amount of $69.95 from Bromalite and an additional $29.95 from Fit Factory. That's about $100 a month for a product/service she never received/used.
I called both companies to deal with the issue: Fit Factory refunded 4 of the $29.95 charges (probably hoping I'd write the rest off and not take 'em to small claims) and Bromalite refunded 2 of the $69.95 charges, leaving us with total loss of $439.60. We have notified our credit card companies and are trying to contact the home/corporate office. We will take the company to small claims court if necessary.
Here's the problem: First, we never received the product, but were billed. Second, when we confronted Bromalite and asked for email confirmations of the cancellation/refunds, we were sent an informal email from the weekend supervisor providing the information, but with no links/ties to Bromalite directly. No company logo, address, nothing implicating Bromalite directly. Pretty slick on their part. Fit Factory was at least a little more upright in their dealings. They sent me an email confirmation for the refund that actually had their company information on it.
So far, the whole ordeal has lasted 7 months. That's $700. If they make good on their word today and actually give us a partial refund, we'll receive $139.90 from Bromalite and $119.80 from Fit Factory. Still, quite a loss. This company needs to be stopped. Any lawsuits pending???????????