Complaint Review: Bromley Health Center Dr. William Bromley

Dr. Bromley is an excellent doctor. However, it reflects very poorly on him the attitudes and behavior of his office staff. I maxed out my out-of-pocket expenses for 2007. They never informed me of all the credits that were adding up in their system. I had the paperwork from the insurance showing I should have paid $0 for the visits and that they received the full payment from the insurance company.

It took me more than two months to finally get a check from them only after I reported it to Aetna. The office/billing manager was so rude to me whenever I could get her on the phone. Other times when I had to leave a message she never called me back. At one point I said You never return my messages and she said Why should I call you?!

I have found a new doctor now and would highly reccomend not going to this office if you want a doctor with a courteous professional staff. Also, you would think he would be more helpful knowing the problems I was having getting the money back I shouldn't have paid but he wanted nothing to do with it and made that very apparent.
It's funny how if I owed them money they would be calling me constantly but when they owed me money I could never get through to someone and when I did I was treated with no respect what-so-ever.

Anom37
Somewhere, New Jersey
U.S.A.