Complaint Review: Brookfield Lending Services

On June 14th I was called on my cell phone by Steve Jennings who left a message saying I had been approved for a $12,000 loan. I returned the call and after getting the details gave him my fax number so that I could receive the documents. I was told I had until June 22nd to take advantage of it. I was able to contact family members for the upfront 1st 4 months of payment required of $1,480 which I was told I would have my payment start in October.

So I called Steve back and told him I could finalize the loan. He gave me the name of Linda Chambers in Ontario, Canada to send the money to via Money Gram. He told me to send it to Canada and Not California as the fee should only be around $30. He said I was reimbursed for the fee. I went to Walmart and did the transaction on 6-18-07. I called after it was done and gave Steve the Reference number. He said I would get a call from customer service finalizing the loan in a few hours. I got no call.

On Tuesday 6-19-07, I called Steve back and told him I hadn't gotten any call. He told me to dial the number again and press "0" for customer service. I did this and Keven Brock answered the phone and told me he was taking over the loan information.

I went through all the details again and he said after the insurance providers and lenders reevaluated the loan and my credit that they were requiring another 4 months worth of payments in order to finalize it. Stupid me. I asked another family member for help and on Friday called Kevin back and he gave me the same information to send the Money Gram to.

I sent it again another $1480.00 plus fee and called him back with the number. I said will it be in my account by Monday since it was late Friday and I was promised it would be within 24 hours? He said that direct deposit could take longer and be held so he told me he was sending a check via FedEx and that I would have it Saturday 6/23/07 to deposit into the bank.

I waited and waited. Nothing. Monday 6/25/07 I called to ask for a tracking number for the Fed Ex delivery. After several messages and pages, I finally called and got ahold of Kevin. He put me on hold and then asked me if he could call me back in 40 minutes. That call never came. On Tuesday I started right at 9:00 am calling the number all day leaving messages and getting frantic. Today is Wednesday 6/27/07 and Again I started leaving messages and my sister looked brookfield lending up online via google and all these scams came up. I did check the better buiness bureau on 6/15 and found nothing.

Now their name is all over the internet. I am a single mother who borrowed the money from family members and did check loans to get the downpayment. Lesson learned the hardest way possible. Don't let these guys get away with this.

Tamira
Cedar City, Utah
U.S.A.