Complaint Review: Brookfield Lending Services

I received a phone call from a woman by the name of Marge Harper at ext 638 saying that she was calling from Brookfield Lending Services. She proceeded to tell me that I had been approved for a $5k loan but the bank that approved me needed me to send them $895 for collateral because my credit was jacked up.

She explained the loan agreement to me stating that I had a 7% interest rate and my monthly payments would be $223.75 beginning the 1st of November.

She stated that if I agreed to everything she would fax the contract to me with everything that I needed to do. I received the paperwork at my place of employment read through everything, talked it over with my husband, and then contacted her to let her know I was going to go through with it.

She then gave me all the instructions and told me to go to Wal Mart to Money Gram the money to Alberta Canada because it would only be $14.16 to do so and she said after I completed the Money Gram to call her with the reference # and the money I spent would be refunded to me in the loan.

I did all of this on a Friday and when I called her back, she told me that I was all set and the money would be in my account within 24hrs so she said around 10am Saturday morning. She told me if I had any other questions to call her back and she would be in the office between 12 and 2 on Saturday.

So, of course the money wasn't in my account on Saturday and I gave her a phone call and she said that the accounting people were not in and she couldn't do anything until Monday. I called her on Monday and she told me that she had given my paperwork to a guy name Kevin Brock at ext 226.

I spoke with him and he said that something was wrong with my application and the bank is requiring another $895 or I can get a full refund. At that point I was very upset and told him that I wanted a full refund. He told me the refund would be mailed out on the 29th of June and I would receive it on the 2nd of July.

I asked him why I had to wait that long and told me because their refunds are done on a cycle and that would be the next time they were sending out refunds. So, I made sure he had my address correct and told him that I wanted all my information that I had sent to them shredded. I sent them a copy of my Drivers Liscense, Social Security Card, and bank account information.

I tried calling them on today which is the 3rd of July and the phone comes on and says, "Thank You, Goodbye." and then hangs up. I'm very upset because I sent that company my rent money thinking that I would get it back with the loan that would go into my account.

Because the money didn't go into my account, I couldn't pay my rent and my landlord took me to court and I had to come up with $2k or I would lose my place. I have 2 children and one child is an infant.

I refuse to except that I'm out of $895 because they are going to give me money back and then some. I'm reporting them to whomever I have to, to get this resolved. They need to be caught and arrested for Stealing and breeching contract agreements.

I still have all my paperwork that I sent them, so if anyone can help me, Please do!

Lakisha
Plymouth, Minnesota
U.S.A.