Complaint Review: Brooks Motor Company

Here is the problem, when I went into Brooks, I had just had a car break down and I was in a panic about how I was getting to work. So on an impulse I called them and spoke with a guy named paul who was really friendly. I didnt trust him, but in a way he made me feel secure with the car I ended up buying. However, within the 72 hour grace period, my window stopped rolling down on my driver side, and stopped rolling up on my back passenger window. So I called Paul and asked if they would fix it otherwise I would terminate the contract.

He told me he was extremely busy and as a personal favor to please wait a couple days, and they would fix whatever needed to be fixed. Well when I called a couple days later, Paul was not there, so I talked to a guy named CT. He told me they wouldnt do anything because I signed an "As Is" waiver and it was past my grace period. Shortly there after I found I had no hazards and my headlights dont work. Since then the car has been falling apart on the daily. I feel like if I wasnt put off I could have terminated this contract and got a better car that suited my needs. Unfortunately, however, I bought a car from these con artists. Dont make the same mistake.

Deidre
Gladstone, Oregon
U.S.A.