Complaint Review: Brothers Moving & Storage

The worst experience of my life was hiring Brothers Moving & Storage mostly due to the rude owner who has awful customer service. I used them for my last move which took over 17 hours because their truck broke down on the side of the road.  They brought a smaller truck to move my furniture into, which meant they had to make several trips. We spent over 5 hours waiting for the movers to return with my stuff so we could start unpacking. We had several people helping us unpack and we were all waiting around because we didn’t know when they would return.  The movers took many many smoking breaks, which I paid for. They left behind a very large picture on my living room wall, which I had to go back for. They put together my dining room table incorrectly, even though they were the ones who disassembled it. It was so late when they left at 1 a.m. that they didn’t finish putting together some of the furniture. The owner gives you a reasonable estimate, but it more than doubled. I met with the owner personally and he did not apologize or offer a discount for the awful experience that took over 2x longer than he estimated because his truck broke down.