Complaint Review: Broward Factory Service

I called on Tuesday morning 5/25 to report that the Condenser Fan Motor in my AC Unit was squealing loudly and was told that someone would call me to schedule a time for a service call.

That afternoon approximately 4:00 PM a technician called (Technician # 414) and stated theyd be out the next day (5/26) between 12-5 PM.

I took Wednesday off work and waited all day. Nobody called, nobody came to the house. Finally at 7:00 PM I went out to get some dinner and just my luck the technician came at 7:15 PM and left a Sorry we missed you note on the door.

I immediately called the next morning Thursday 5 /27 and was told if they couldnt come out that day then definitely on Friday 5/28. I called again this morning 5/28 to confirm and the receptionist told me shed call me back within the next 10 or 15 minutes to confirm. I waited several hours for her to call and finally called them back and was told Id been rescheduled for next Tuesday 6/1.

There isnt much I can do about it, I can either break down and call another company for a service call and eat the cost ($170.00 + for the motor in addition to the service call) or go 8 days in 93 degree heat without Air Conditioning.

Heres the kicker when I was researching all the various Home Warranty company choices provided my realtor when I purchased my home, BFS had the fewest number of reports on RipoffReport.com it appears that they really arent any better than all the others.

I was told by the receptionist that the supervisors name is Russell Griffor but he doesnt have voice mail and that I would have to leave a message. He has not yet returned my call.

My Recommendation: Choose another Home Warranty Company. BFS Home Warranty has an extremely poor service facility in Dallas TX and is unresponsive to repeated requests for service.