Complaint Review: Broward Factory Service Florida

Broward Factory Service is the most unprofessional and unreliable contractor company you can possibility find. Recently I had problem with my washing machine and AC. After 3 visits they are still telling me they need to make final visit to decide if they can change the machine with a new one or not! Other than taking the time off from work 3 times already, I spend close to 2 hours on the phone with a rep name Michel and the Manager Jerry! They both were extremely unreasonable! Lack of understanding and professionalism made my entire experience with this company total disaster. When I have no AC and washing machine for 1week for, Michel still can make fun and tell me ok Ill send you the new machine on Monday; then when I confirm if she is sending me the machine on Monday she tells me that was a joke Im not sending you a new machine! What is this? What kind of employees does Broward Factory Service employ? Why Manager Jerry even does not understand the importance of not having AC and washing machine for 1 week and is not willing to help and resolve the issue! I will never ever recommend this company to anyone and when I have my own place soon definitely will not work with them!