Complaint Review: brt-trading

 I saw an advertisement Dermedica XR Eye Cream and Facial Cream, free trial and only pay the shipping. Product was advertised as being on Shark Tank (lie!) reviews were good ,Sounded great! I entered my order on July 10th, was charged $6.95 and $4.95 to ship the two items to me. I never received an email confirmation, and when the order arrived, there was no packing slip, no product literature, just the bottle of eye cream and facial cream. I was impressed as they were both full size products. Then within a week, I noticed a charge on my credit card for $98 for a company Brilliant Trading LLC, never heard of them. So I went on line and looked them up....well look at there I said, the eye cream for $94 and facial cream for $98, and they were advertising the free trial as well. As I look at this website I see the free trial on the site does say it is a 30 day trial...news to me!

So I called the number. I spoke to a woman who could barely speak English, and she could not find my account...no kidding lady I never signed up! She then proceeds to tell me that I did not receive sample products, but full size products and I did not call and cancel before the 30 days, Lady, I never knew I had to call because nothing was ever sent to me that said I needed to! And on top of that, it has not even been 30 days! So she tries to lure me in again, by offering me both products for $28 a piece...no I say I am not interested...she gives me until the end of August to try this product because 'it is is wonderful'...OK I said I will call you back to cancel.

Today I called and tried to explain ALL OVER AGAIN that I wanted to cancel, I was not interested in these products because of the false advertisement and the products have not done anything they said it would do...I have seen no results! Again, the lady could not speak English, was clearly in a call center because there was so much noise in the background - and she finally said ok I will cancel. I asked for an email confirmation....she said it would be sent....no email ever sent. this is a total scam....it is NOT the product they said it was, and then they try to charge your card hoping you won't notice!