Complaint Review: BRT- Trading company

I recived an email through charter.com, my cable company, it said if I did a customer servive survey that I could receive a free fit bit. All I had To pay was $8.95 for S&H. I thought "Ok I'll try it, it's only $8.95." So I waited. I never recieved it.

Then I get another charge of $59.95 on my card, I can them. They said you get a 14 day trial period them you're charged the $59.95. I said I never recieved it so when did I have a trial time and I want you to show me where I said I would pay more money later. They said thay don't have access to my authorization. I said then you need to take that charge of $59.95 of my card. They said they could only do that is I sent it back. I said I would love to send it back, but I never received it. I talked to Ron. He gave me the tracking number. I asked to talk to his Supervisor and hung up on me.

I called the post office they don't show it was delivered. I called Charter, they said they never authorized their name being used in this way. They said they would be investigating this also. I called them back and talked to Ron again. I again asked to speak to his supervisor, he then transfered me to Sara.

She identified herself as the supervisor. She told me all the same things Ron told me. I again said I never received it and that I had called Charter and the post office. She said she would send this information to another department and I would receive a call or an email on this, then hung up on me.