Complaint Review: Bruce Lending Firm

This is my story and I feel so stupid. I got taken even after researching for the company on the rip off report as well as the BBB libility report!! Nothing came up for them so I'll be the first.

See the last e-mail I sent them after several days of calling and e-mailing. It somes it up. They basically ask as a broker to research and find you a loan but you pay the service and no loan materilize even when everything up front seems so legitmate. You submit online, you receive a confirmation e-mail
and within 48 hours a representative calls back to discuss the terms of the loan they supposely have secured with a company, e-mail you the promisary note, letter of guarantee, and contract with your loan terms, interest rate, etc. If you agree you send the fee and within 2 business days you funds are to be disbursed
into your account. Guess what it never appears and you're out of your money.
Website ,you can actually call and speak to someone,
> Last e-mail yo them went as follow:
>
> I called and left several messages and voice
> mails
> for him on Tuesday and he NEVER returned ANY of
> my
> phone calls or replied to my e-mail.
>
> I finally called at about 8:20pm last night and
> he
> picked up the phone only to say it was disbursed
> yesterday and sent it to financial to Sam. I
> asked
> for your number and he stated it was internal
> and
> to call him back in 30 minutes he would check
> into
> it.
> I knew what was going to happen in 30 minutes
> ...he was NOT going to pick up the phone which
> he
> didn't.
>
> I left him a message and no return call I would
> think the least he could have done was return my
> call just for status even if he didn't speak to
> you.
>
> I must say it's been very difficult dealing with
> your compnay nothing like the website customer's
> experience....um... It makes you wonder.
>
> I need you to call me back or reply to my e-mail
> or have a manager to get back with me .This
> shouldn't be the way you start a relationship
> with a new client; especially since I sent the
> 1st
> amount $1790.20 and waited the 2 business days
> and
> no money in my account, repeated phone calls to
> Vickie White and customer service only to
> FINALLY
> get an e-mail from Mike Willis 4 BUSINESS DAYS
> LATER with a security letter asking for an
> ADDITIONAL $800. I sent the additional fee on
> the
> 5th day, Friday Feb 16, 2007 only to find out
> your
> courier had some type of difficulty retreiving
> it.
> I called Mike on Saturday Feb 17, 2007 and left
> a
> message and e-mail only to
> find out he was out over the weekend from an
> e-mail he sent on Monday morning Feb 19, 2007. I
> was then told to get a refund from Money gram
> send
> it via Western Union paying 5 times more, I did
> that on Monday Feb 19, 2007 with yet two more
> empty promises . 1.That I would receive the
> refund amount for both transactions fees with my
> loan proceeds within 3 hours.(from the
> supervisor
> Langston Bailey).2.I would receive the updated
> letter of guranatee.
>
> Please look into this matter as it doesn't look
> good right now and it's terrible customer
> service.
>
> Just in case you've lost track the updated
> letter
> of guranatee with the new amount should be
> $2590.20. Which was told that it would be sent
> on
> Friday Feb 16, 2007 by Mike Willis he advised me
> to give him about 30 minutes to a hour and he'll
> send it via e-mail. That never happened and I
> asked him again when I called him on Monday for
> it
> again he said he'll get it to me. Today is
> Wednesday Feb 21,2007 and I'm still waiting. I
> would like that sent to me as well.
>
> The loan proceeds total should be $10,106.80
> I have did everything that was asked of me and
> your organization has did nothing that I
> contract
> states and I can never get any one to call me
> back
> unless I'm the one sending money.
>
> Our relationship started out very positive when
> I
> submitted the application online Sunday Feb 4th
> and I got an immediate reply on Monday Feb 5th
> stating a loan consultant would contact me
> within
> 24hours or less. On Tuesday Feb 6th Vicke White
> called. I missed her call and called her back
> she
> called me back and we discussed the terms of the
> loans thoroughly. She faxed me the contract with
> instructions on the items I needed to fax back
> on
> Tuesday Feb 6th. Wednesday Feb 7th I faxed her
> the
> documents back with EVERYTHING she asked for. I
> sent the fee amount $1790.20 on Friday Feb 9th
> and
> Vickie sent the letter of guranatee to me. I
> called her several times to see if see received
> the money as well as e-mailed her a copy of the
> receipt so that she could add the Money Gram fee
> to my loan proceeds. She NEVER called me
> back.(And
> this is where our relationship goes SOUTH) I
> called your organizationa numerous times and
> sent
> e-mails to Finally get a response from Mike
> Willis
> on Thursday Feb 15th 2007 with the security
> letter
> from Langston Bailey asking for the additonal
> $800.
>
>

Bridget
Atlanta, Georgia
U.S.A.