Bruce Titus Automotive Group-Jeep Ripoff, Faulty service work, Won't stand behind work when it fails after just two days! Olympia Washington
Beware of doing business with Bruce Titus Automotive Group. I had the driver side window in my Jeep fall into the door and paid $400 to have it fixed at Bruce Titus Jeep Service. Two days later the window fell into the door again and they refused to fix it stating that it would cost an additional $500 to fix it.
When I took the car in for the window the first time, they also informed me of a couple of recalls that they would take care of. When they released my vehicle to me, it would not shift and the gear indicator did not line up. My car would not even start after I shut it off the first time and they had the gall to tell me to pay to have it towed to them after it had just come from thier shop.
The service manager and the general manager were of no help. I was even told by the general manager that if they fix something and test it two times and it works that is good enough for them. Any problem after that is of no fault of thiers, in other words, they will not stand behind thier work not even for two days. I advise to not do business with Bruce Titus Automotive!
S.l.
Centralia, Washington
U.S.A.
1 Updates & Rebuttals
S.l.
Centralia,Washington,
U.S.A.
Bruce Titus Automotive Bad Business Practices, Recall Scam
#2Author of original report
Tue, December 30, 2003
My driver side window fell into my door and I took it to Bruce Titus Jeep Service in Olympia, WA for repairs. While in they informed me that they would take care of some recalls I had.
I paid just over $400 to have the window replaced. When I got my car, I could not shift it, nor would the gear indicator move to the correct gear. I went in and told the service advisor and he had a mechanic adjust it. It still was not right, but it would at least drive. I drove across town and when I shut my car I could not get it restarted as the gears were completely froze up. I called the service department and was told to pay to have it towed to them. They were finally able to get to where my car would start, but it hasn't shifted the same since. They refused to undo the work and stated they could fix what the recall did, but it would cost me several hundred dollars. I refused.
My window fell back into my door just two days after getting it out of the shop. I took it back to the service department. They looked at it and told me it would cost an additional $500 to fix it. I refused since I had just paid $400 on it. I tried to get them to undo everything they had done so that I could go somewhere else and have the work done right. They refused to work with me whatsoever. So, my window is currently propped in the up position, will not roll down. Turns out I didn't even need a new window like they said I did. It still cost me $400 even though I can't use it. Take my advise, don't do business with Bruce Titus Automotive Jeep Service if you want your rig to run right!