Brunswick Ford This ripoff establishment told me engine knock noise in my 2001 F-250 Super Duty 4x4 was normal. Deceptive auto company Brunswick Maine
Ladies and Gentlemen.
Upon my honorable discharge from the Unted States Marines my wife bought me a new truck. It's a 2001 Ford Super Duty 4x4. it has an automatic tranmission and the worst engine I've ever seen. As a trained mechanic in the Marines, I know what a well-built engine sounds like.
The first problem I noticed was a distinct rapping sound when the engine is cold. This lasts about 5-10 minutes and It's loud and on the left bank of the V-8 engine. I'm sure their are many of you Ford truck owners out there that have this problem.
It's not normal and it's excessive clearance between one or more piston skirts and the cylinder wall. The piston is actually "slapping the side of the cylinder until the piston expands due to heat. I recieved a call from the Ford Motor Company Executive Office and the lady said, " Our position on your complaint is that your problem is a normal condition."
Being a gentlemen, I politely indicated to this person, I was unsatisfied with that descision. Perhaps I should secure a lawyer to resolve this issue. After several trips to the dealership they gave me the same answer. They stand by the factory. However, the Manager of the repair facility said," This noise isn't normal but this is Fords position.
I am a disabled Veteran and I waited 23 years to afford such a vehicle. I'm sure others in this country will agree that the Triton V-8 has engine noise if they listen and have a trained ear for this serious condition. The Executive at Ford offered to sell me an extended service plan to "make things better."
Do they really think that we are stupid? They have a machining problem and it's with the Triton V-8. I've seen and heard a V-8 with well over 200k on it sound better than mine. To date, my truck has only 17K on it. The truck is a lemon. Period. Ford doesn't want to replace all those engines or rebuild them!
My 1999 Ford Explorer 4.0 liter V-6 SOHC had the same problem and they replaced two engines until they got it right. Well, thee engines total, what a joke! The SUV is gone! Built Ford Tough? Give me a break, "all you Ford truck owners out there that have the 5.4 engine in your F-250, check it out!
Ford put a very sneaky bulletin out there before they were swamped with complaints. Here it is: Some Ford 4.6, 5.4, and V-10 engines may have an engine noise during the warm-up period. This is a normal condition. It will not hurt the durability of the engine or performance. The clearance at the cold start will enable the engine to handle high - loads when the engine is hot. This is basically what the explanation said.
Never have I heard such baloney. Since one of Brunswick Fords own salesman expressed his concern about his own F- Series truck noise this is happening to many. Go pick any truck on the new truck lot and chances are that 3-4 out of ten will do it.
This was my last resort and I'm tired of getting ripped-off by the large Companies. Especially Ford. Their commercials are so plastic. I do not have the time or energy to force these people to replace my engine and get it right.
I am asking for assistance from anyone willing to help. The e-mail addresses of the Ford people are great. However, I talked with the Powertrain Division and the guy had no idea about the problem. B.S. the service bulletin is in every dealership under his charge. Bill Ford was unavailable and he got his executive secretary to handle his problem. She knew zero about mechanical problems. Weak, Mr. Ford! I hope you read this: You probably won't because your secretary will screen it first! This is the weakest position on a well-documented complaint that I've ever experienced. Rip-off report, you have a good one here.....
Mark
Richmond, Maine
U.S.A.
Click here to read other Rip Off Reports on Ford and Ford Dealers
2 Updates & Rebuttals
The Great Thorn - Rip-off Report Consumer Advocate
Bayville,New York,
U.S.A.
Mark I can't sleep untill I post this for you. Been thinking about your Rip Off Report, I feel that you need more contactinfo.
#3Consumer Suggestion
Thu, March 06, 2003
Mark I have been thinking that I need to do more for you. You might say I get a bit emotional when I feel there is something I can do for a consumer. Remembering the time when I bought a used truck from a Chevy dealer many moons ago.
This chevy dealer ripped me a new one, and you know what I am talking about when I say a New one!
At that time in my life my main concern was making sure that my rent was paid. Got old and cold sleeping in my car. Later in my life I came to the conclusion that I wanted to be the guy that people liked because of what I stand for.
I do what I do on this web site because It makes me feel much better about my purpose in life. I am not out to Rip car makers a New one.
I am out to "WAKE UP" these corporate big shots and make sure they hear what consumers are dealing with.
After sleeping on your Rip Off Report, It is now time for me to provide you with some more info that just might be helpful to you.
So, here is a long list of corporate "HOT DOGS" that have the ability to help fix your truck if they want to.
Jerree Martin
jmartin2@ford.com
Brand(s): Ford Motor Company
Department: Service Operations
1-313-337-2699
1-313-592-0106
1-313-618-9614
Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683
1-734-414-0526
1-313-903-0263
Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045
1-313-822-6620
1-313-605-2999
Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547
1-734-222-4040
1-313-938-4660
Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660
1-734-699-5725
1-313-550-3458
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
1-313-884-3444
1-313-618-9530
Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759
1-586-296-9596
1-586-350-4408
Here is a good one "Product Development"
Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683
1-734-414-0526
1-313-903-0263
Use this one
Ellen Dickson
edickson@ford.com
Brand(s): Ford Motor Company
Department: National Communications
1-202-962-5383
1-301-951-9113
1-202-253-7083
Jennifer Flake
jflake1@ford.com
Brand(s): Ford Motor Company
Department: Product Development and Global Design
1-313-323-7668
1-313-277-9535
1-313-903-0429
Brook Galbraith-Smith
bgalbrai@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-323-0646
1-888-467-3673
Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045
1-313-822-6620
1-313-605-2999
Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185
1-248-449-4454
1-313-268-7506
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
1-313-791-6837
1-313-570-7632
Mark think about this one!
Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820
1-248-735-0168
1-313-378-6395
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
1-248-375-3667
Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033
1-562-413-1534
1-949-422-4953
John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669
1-734-769-6031
1-313-402-4022
Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553
1-248-656-2356
1-313-407-9596
Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547
1-734-222-4040
1-313-938-4660
David Scully
dscully1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-323-0510
1-248-851-4423
1-313-300-8033
Maria Sheler-Edwards
mshelere@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-248-4979
1-734-434-8191
1-734-6451968
Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660
1-734-699-5725
1-313-550-3458
Lynne Slovick
lslovick@landrover.com
Brand(s): Land Rover
Department: Land Rover
1-949-341-6809
1-714-962-9143
1-714-746-6829
Mark think "News" when using this one
Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639
1-248-552-8992
1-313-418-5377
James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689
1-949-459-7948
1-949-275-8842
Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899
1-313-336-5071
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
1-313-884-3444
1-313-618-9530
Paul Wood
pwood1@ford.com
Brand(s): Ford Motor Company
Department: Purchasing
1-313-621-2961
1-248-745-9269
1-313-598-1351
Mail Ford "Printer Friendly Version" of your Rip Off Report
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop Number 3 NE-B, Suite 331
Dearborn, MI 48126-4207
1-(800) 392-FORD- General info. #
Now it is time to head to the news departments!
make sure that you email these mentioned people and make sure that you send a fax to ALL listed fax number's
Mark think of this like you and I are on a mission of make this into a NEWS STORY as to what kind of trouble you are having with an American made truck.
Tom Carley
carletk@nytimes.com
President, News Services Division
Phone: (212) 556-3676
Cristian Edwards
edwarc@nytimes.com
Executive Vice President, Syndication Sales
Phone: 212-499-3536
Fax: 212-499-3382
Gloria Anderson
andergb@nytimes.com
Vice President, International and Editorial Development, News Services Division
Phone: 212-499-3334
Fax: 212-499-3382
Lad Paul
lmpaul@nytimes.com
Executive Editor, News Service
Phone: (212) 556-4194 or 212-499-3554
Nancy Lee
nal@nytimes.com
Vice President, Business Development, News Services
Phone: (212) 556-1642
Rick Flaste
rickf@nytimes.com
General Manager, New York Times Television
Phone: (212) 556-4434
Peter Trigg
Manager, Production Systems, News Services & Marketing Services
triggp@nytimes.com
Phone: 212-499-3332
Pat W. Vance
vancepw@nytimes.com
Director of Special Projects/Webmaster, Syndication Sales
Phone: (212) 499-3331
Marsha Stern
sternmj@nytimes.com
Manager Customer Service/Credit, News Services
Phone: 212-499-3344
Fax: 212-499-3357
cguyette@metrotimes.com
jvoas@metrotimes.com
also fax them a copy of your Rip Off Report at
FAX: (313) 961-6598
Editorials, Columnists:
letters@nypost.com
Gossip:
Steve Cuozzo: scuozzo@nypost.com
Business:
Jon Elsen: jelsen@nypost.com
I know now that after posting the above info that I will sleep much better tonight.Doing this makes me feel that I have helped you in someway.
Good Day Mate!
Remember Mark Knock on all doors!
The Great Thorn - Rip-off Report Consumer Advocate
Bayville,New York,
U.S.A.
Big list just for you Mark from The Great Thorn. Need more asstance, Post a request.
#3Consumer Suggestion
Sun, March 02, 2003
Mark, You now have The Great Thorn at your assistance. I will suggest a few things that will help you bring your issue to the people that have the power to do something for you if they want to.
I will not incurage you to harass anybody, but I will incurage you to make sure that the right people know about your trouble.
The First thing I want you and all who read what I am now posting to do is to check out the Mudd if you will that Toyota has on their boots by going to the following Rip Off Report.
We must understand that we are talking about oil circulation. I feel POOR OIL circulation to boot.
Here is the web site, after reading the below report return and read on as to what I am now posting.
While at this below mentioned Rip Off Report, Please look at all of the posted pictures of this consumer's troubles. /Auto-manufactures/Toyota-Motor-Sales-I/toyota-motor-sales-inc-ripof-A8PA7.htm
Now that you have viewed the above Rip Off Report, I am sure that you and I both would agree that this is the kind of MUDD that Ford does not want on their boots.
I really want to believe deep down that William C Ford and many others at Ford do not want to see you Mark to have to run your truck until it blows up. God forbid that your truck blows up after the 36,000 mile point. So I would like you to email William C Ford at Wford@ford.com
What I feel needs to happen RIGHT NOW is for someone at Ford to get off of their lazy BUTT and help this man who has proudly has served our country for 23 years and now is a disabled Veteran.
What I feel is the very next thing to do Mark is to fax a copy of your Rip Off report to every fax number I post, and I also feel that you need to email every email address I post a direct link to your Rip Off Report.
Step #1 fax a copy to the Ford dealer who you Feel is not helping you. their fax number is 1-207-729-0967. I also would mail them a copy of your Rip Off report by "Snail Mail" Their address is "Brunswick Ford, 157 Pleasant Street, ME 04011
Step # 2 Sometimes Mark you have to make waves to make things happen, so I would email a direct link of your Rip Off Report to the following email addresses of some Automotive News reporters who work for Automotive News. Their contact info is
Keith Crain
kcrain@crain.com
Peter Brown pbrown@crain.com
Edward Lapham elapham@crain.com
Dave Versical dversical@crain.com
Mary Beth Vander Schaaf mvanders@crain.com
Anne Wright awright@crain.com
Kathy Jackson kjackson@crain.com
David Sedgwick dsedgwick@crain.com
Victor Galvan vgalvan@crain.com
Charles Child cchild@crain.com
Chaz Osburn cosburn@crain.com
Jack Teahen jteahen@crain.com
Rick Kranz rkranz@crain.com
Dale Jewett djewett@crain.com
Julie Cantwell jcantwell@crain.com
Lindsay Chappell lchappell@crain.com
I would also call Mary here below and ask her for her fax number.
Mary Connelly Ford Reporter 248-851-1514 mconnelly@crain.com
Step # 3 I feel that you need to email some people at Ford Motor corp. and tell them your trouble. Mark don't get me wrong here, OK? I am not telling you to be a A Hole when contacting any of the people I mention.
What I am asking of you, is to tell everybody that YOU, are searching for someone that is WILLING to help you before your truck takes a BIG 10-100. In other words POOPS THE BED.
So now is the time that you use the following email addresses that I post to root through Ford Motor Co