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  • Report:  #221201

Complaint Review: Bruton's Jewelers

Bruton's Jewelers unprofessional and unreliable serive. Owner and employee are rude and quite dumb Ripoff St. Louis Missouri

  • Reported By:
    St. Louis Missouri
  • Submitted:
    Sat, November 18, 2006
  • Updated:
    Sun, November 19, 2006
  • Bruton's Jewelers
    241 N. Euclid Avenue
    St. Louis, Missouri
    U.S.A.
  • Phone:
    314-454-9669
  • Category:

On October 5, 2006 I stopped by Bruton's Jewelers to inquire about a watch that needed to be repaired. This watch did not belong to me and it was imperative I receive this watch in a timely fashion because it belonged to one of my students (I am a teacher). This watch is very important to this student because his father, who is now deceased, had given it to him. Al, the owner of the shop, told me it should take no more than 10 days to have the watch repaired. Three weeks go by and I still have not heard from Al. I call and speak to his assistant who tries to unsuccesfully give me excuses as to why the watch is still not fixed. He promises to call me the following week in order to pick up the watch. One week passes, and his assistant, AJ, still has not called. I call and the excuses continue. AJ tells me he will call me back in because he needs to verify something in reference to the watch. However, AJ never retunrned my phone call. The watch has now been in their possession for over one month, so on November 17th, I decided to pick up the watch, regardless of whether it was fixed or not. I show up with my ticket and hand it to AJ. I wait and sure enough the watch is STILL not fixed. I comment that AJ failed to call me back and Al, the owner, came to speak to me. He spoke down to me as if I were a child only to give me excuses as to why the watch wasn't fix. His reponse to the lack of phone calls to communicate to me the status of the watch was "you should have called me." Instead of wasting my breath, I walked out as he sarcastically said "Come back soon." Now, after a month and half and many excuses, my watch is still broken and my student is still missing the gift from his deceased father. As far as Al and AJ are concerened, their stupidity and unprofessionality are beyond words. My suggestion to anyone in the St. Louis area who needs a watch or any jewelery for that matter is that they should avoid this HORRIBLE business.

Barbara
St. Louis, Missouri
U.S.A.

7 Updates & Rebuttals


Robert

Rochester,
New York,
U.S.A.

Barbara, you didnt answer the question...

#8Consumer Comment

Sun, November 19, 2006

Why didnt your pick up the watch and take it somewhere else to get it repaired??


Barbara

St. Louis,,
Missouri,
U.S.A.

Thanks

#8Author of original report

Sun, November 19, 2006

Thank you for the support. Again, to those who don't understand the profession of teaching, it is not your place to comment. There is no favortism being shown to this one student. Being kind is simply that, being kind. I am sorry that you have no compassion towards those who are less fortunate and maybe one day, someone will be kind enough to show you what true help and compassion are. I love my job and everything that comes with it. Teaching, helping, mentoring, attending little league football games. Some of my student's have absolutely nothing and I will continue to do what I do, however I desire, to be a positive role model in their lives.


Peter

Pony,
Alabama,
U.S.A.

Sorry, but it is STILL inappropriate

#8Consumer Comment

Sun, November 19, 2006

It doesn't matter what the situation is. You are the boy's TEACHER, which means you are a public servant whose job is to TEACH within the SCHOOL. Crossing boundaries for whatever reason is unprofessional and highly inappropriate. There are other ways for this young boy to get "help" without having his teacher delve into his personal life and step across the boundaries of a normal student-teacher relationship. Why don't you, as a teacher, suggest that he get involved in the Boys and Girls Club? Or Big Brothers Big Sisters? Or some other agency commonly found in inner-city areas that cater to helping foster youth? It is time that you go back to the classroom and focus on teaching taxpayers' children, rather than demonstrating favoritism toward one child in particular and focusing on "extracurricular" activities with him.


Lori

Kalkaska,
Michigan,
U.S.A.

Kudo's

#8Consumer Comment

Sun, November 19, 2006

To you, the teacher, for caring enough about another human that you choose to make a difference. With the misbehavior that has several times hit the news, those that are truly dedicated, and actually CARE, are often afraid to do the right thing for fear of critisism (sp?). I've worked with many teachers who went out of their way, and went unrecognized. You, my dear, are a gem that needs to be held onto.

It sounds as though she did indeed pick up the watch when she was there, and was treated badly because she stood firm. Read the post again.

As to the watch, I understand the importance of this small token to the child in question (whom, by the way, was not identified in age, so Peter, please get your mind out of the gutter until the facts tell you differently! I've seen other opinions and advice written by you, and often you help.....why now choose to critisize without facts?) Please check around and find a dependable jeweler that can help. Your actions may someday be the one thing that gives this child a reason to pay it forward. Blessings to you, Barbara, for your kind heart.

BTW, Barbara referred to 'the' watch several times, 'my' watch once. An easy mistake when you're frustrated.


Chris

Santa Maria,
California,
U.S.A.

While you were there on the 17th...

#8Consumer Comment

Sat, November 18, 2006

Why didn't you just take it then even though it wasn't fixed?


Barbara

St. Louis,,
Missouri,
U.S.A.

Little do you know

#8Author of original report

Sat, November 18, 2006

First off, the school I teach at is an inner city school serving low-income families. The reason, if you must know, I took on the task of fixing my student's watch was because he lives in a foster home and has limited income. Although you may find this inappropriate, helping others is exactly what teachers do. I not only teach, I offer my students guidance and support when needed. If I need to fix a watch to help a struggling young man, I will do so. I will continue to help my students, not only by providing them with an excellent education, but helping them on personal issues as well. That is exactly the problem with people who are not teachers- they have no idea what they are talking about.


Peter

Pony,
Alabama,
U.S.A.

Doesn't sound right ...

#8Consumer Comment

Sat, November 18, 2006

Why are you, as a female school teacher, handling your male student's personal affairs that are completely unrelated to school, off school premises, outside of classroom time? That sounds like a highly inappropriate student-teacher relationship. Perhaps you should stick to teaching and let your student handle his own personal concerns.

Also, if this is truly your student's watch, why do you refer to it is "my watch" several times throughout your post?

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