Bryan Pape - fabulous sauna repair - fabuloussaunarepair.com Bryan Pape - fabuloussaunarepair.com sauna repair, fabulous sauna repair, bryan pape Edgewater Colorado
I should have known better. Company is less than 2 months old and the owner Bryan Pape is unstable. I contacted Fabulous Sauna Repair because I saw them on google advertising (first mistake). Spoke with Bryan about my Healthmate power box and decided to send it in for a $400 repair. Stupid me! I could have avoided this entire mess and purchased a brand new box from Healthmate for $500 with a brand new controller.
After 4 weeks of waiting I called to inquire about my parts. No answer. Called again and again for 3 days strait. Finally Bryan picked up. He said he was having issues with the repair. Fast forward to 6 weeks and I finally received my healthmate box back. Took me 2 hours to re-install it and turned it on. Poof is what I heard. Sauna won't turn on and the power box is still dead. Called Bryan and he said send it back. So I can spend another $20 on shipping and wait another 6 weeks to have a broken sauna? No thank you. I disputed the charge and did what I should have done in the beginning, purchased a brand new box and controller from Healthmate.
If you want to go through a disaster like I did go ahead and send your parts to Fabulous Sauna Repair. If you want a working sauna like what I have now and you own a healthmate call healthmate direct and get a new box.
NEW UPDATE: After calling around and speaking with other companies I found out even more information. Bryan Pape used to repair saunas for Fix My Sauna. The old owner of Fix My Sauna said about 8-10 of the repairs Bryan did came back as not working. He said Bryan was a good tech but parts like Healthmate couldn't just be fixed especially the control panels. Once they stop working you're better off replacing them with new parts. He also said Bryan was fired for issues relating to drug use. GREAT! Send your sauna parts to a drug addict.
You have been warned.